Article Category
CX Tips
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In-store Shopping Experience: Why Customers Keep Coming Back
By Alvier Marqueses • August 14, 2023We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour -
Top 5 CX Books To Read in 2023
By Resonate Solutions • June 5, 2023In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses -
Top 5 Steps To Setup An Effective Closed Loop Feedback Process
By Resonate Solutions • April 17, 2023Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent -
How to Select the Best VoC Platform for Your Company
By Resonate Solutions • February 7, 2023What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to -
The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
By Resonate Solutions • January 25, 2023Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects -
The Best CX Solutions and Why You Need to Invest in One
By Resonate Solutions • January 18, 2023In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their -
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The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them
By Resonate Solutions • November 18, 2022In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted -
The Must Haves for Successful CX Programs in LGA
By Mita Bedi • June 8, 2022Multichannel Feedback Capture LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to -
A 4-Step Approach to Turn Customer Data into Insights
By Luna Wen • December 3, 2021Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain -
3 Ways B2B Businesses Benefit from a Voice of the Customer Program
By Sharon Campbell • November 22, 2021We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience
