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  • In-store Shopping Experience: Why Customers Keep Coming Back

    By Alvier Marqueses • August 14, 2023
    We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour
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  • Featured image for the blog showcasing the top 5 customer experience books to read in 2023

    Top 5 CX Books To Read in 2023

    By Resonate Solutions • June 5, 2023
    In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses
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  • Closed Loop Feedback Process

    Top 5 Steps To Setup An Effective Closed Loop Feedback Process

    By Resonate Solutions • April 17, 2023
    Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent
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  • How to Select the Best VoC Platform for your company

    How to Select the Best VoC Platform for Your Company

    By Resonate Solutions • February 7, 2023
    What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to
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  • the ultimate guide to customer experience metrics and how they affect your business

    The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business

    By Resonate Solutions • January 25, 2023
    Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects
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  • the best cx solution and why you need to invest in one

    The Best CX Solutions and Why You Need to Invest in One

    By Resonate Solutions • January 18, 2023
    In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their
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  • Customer Feedback Platforms

    The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them

    By Resonate Solutions • November 18, 2022
    In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted
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  • The Must Haves for Successful CX Programs in LGA

    By Mita Bedi • June 8, 2022
    Multichannel Feedback Capture LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to
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  • Data insights

    A 4-Step Approach to Turn Customer Data into Insights

    By Luna Wen • December 3, 2021
    Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain
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  • Voice of the Customer program

    3 Ways B2B Businesses Benefit from a Voice of the Customer Program

    By Sharon Campbell • November 22, 2021
    We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience
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