IT/Tech Archives - Resonate Solutions

Top 5 Technologies For Improving Customer Experience

September 4, 2023October 12, 2021 by Luna Wen

Improving Customer Experience (CX) is essential for businesses to succeed in today’s competitive market. Nowadays, many businesses are focusing on …

The Realpolitik of Customer Data Ownership

September 12, 2023May 3, 2017 by Jeff Carruthers

The Vision Imagine a world where you as a customer own the data that you generate. Everything from your digital …

Technology’s Role in Transforming Customer Experience

September 4, 2023May 1, 2017 by Tony

Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.

IT/Tech

Top 5 Technologies For Improving Customer Experience

The Realpolitik of Customer Data Ownership

Technology’s Role in Transforming Customer Experience

Improve In-Store Sales With An Omni-Channel Retail Approach

Customer Purchase: When Do Customers Make an Impulse Buy?

Top Causes of In-Store Churn and How to Prevent Them

In-store Shopping Experience: Why Customers Keep Coming Back