Article Category
Net Promoter Score
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Blog
30-60-90-Day NPS Strategic Plan for Launching and Scaling NPS Programs
By Aryne Monton • January 27, 2026Learn how to build an effective NPS strategic plan using our 30-60-90 day roadmap. Launch surveys, set up feedback loops, and improve customer loyalty fast. -
Blog
NPS Software Buyer’s Checklist: 47 Questions to Ask Vendors
By Alvier Marqueses • January 23, 2026NPS software decisions should not be guesswork. Use this 47-question buyer’s checklist to compare vendors, uncover gaps, and select a tool that genuinely supports your CX goals. -
Blog
How to Combine NPS and Voice of Customer for a Complete CX Measurement System
By Aryne Monton • January 21, 2026NPS (Net Promoter Score) works best when embedded within a comprehensive Voice of Customer (VoC) strategy rather than operating in isolation. When aligned to key moments in the customer journey,... -
Blog
What Is a Good NPS Score? The Basics Explained
By Alvier Marqueses • January 19, 2026What is a good NPS Score? Discover ways to measure loyalty, analyse results, and create surveys that truly work. -
Blog
Always-On Customer Experience: The Secret to Continuous Growth
By Alvier Marqueses • January 9, 2026Learn why always-on customer experience outperforms traditional surveys and how continuous feedback fuels retention, NPS, and growth. -
Blog
NPS Benchmarks and What Counts as a ‘Good’ Score by Industry
By Alvier Marqueses • January 7, 2026NPS Benchmarks show how your score measures up against peers. Get a clear view of typical scores across industries and learn how CX, marketing, and product teams can use them... -
Blog
The Complete Guide on How to Calculate Your NPS Score with an ROI Calculator
By Alvier Marqueses • January 5, 2026How to calculate NPS Score for your business easily. This guide shows you the way, explains the metrics, and helps you make data-driven decisions that improve customer experience. -
Blog
Top 5 business impacts of a successful NPS program
By Alejandro Cardenas • December 15, 2025Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally -
Blog
12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)
By Alvier Marqueses • December 10, 2025The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business. -
Blog
Types of NPS: Complete Guide to Relationship, Episodic, and Transactional Scores
By Pallavi Jankiraman • December 5, 2025All of us have, at some point, received a text or email survey from our favourite service provider asking “How
