Article Category
Net Promoter Score
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3 Key Steps Before You Start An NPS Program
By Resonate • May 9, 2018Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? -
When Personal Best is Not Enough! The Missing Competitive Link in NPS.
By Jeff Carruthers • July 10, 2017“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it -
Net Promoter Score – Stop Obsessing Over the Score
By Anchalee Hasty • November 2, 2016For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over -
Net Promoter Score® (NPS) Survey Design based on Co-creating with Customers
By Resonate • August 19, 2016Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely -
How To Design A Killer NPS Program For Retailers
By Resonate • July 7, 2016Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional -
NPS, Customer Centricity and Employee Engagement
By Resonate • May 5, 2016The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no -
Driving Customer Advocacy with Co-creation
By Anchalee Hasty • March 31, 2016Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed
