Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 199 results
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Blog
Top 5 business impacts of a successful NPS program
By Alejandro Cardenas • December 15, 2025Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally -
Blog
Why Technology in CX Fails Without Human Insight
By Aryne Monton • December 11, 2025CX technology isn’t the problem. Weak strategy and misalignment are. Discover how people-first CX drives better outcomes than tools alone. -
Blog
12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)
By Alvier Marqueses • December 10, 2025The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business. -
Blog
Types of Customer Experience (CX) Surveys – Templates with Sample Questions
By Alvier Marqueses • December 8, 2025This article provides a comprehensive guide to 30 different types of customer experience (CX) surveys—each designed to match specific moments in the customer journey. -
Blog
Types of NPS: Complete Guide to Relationship, Episodic, and Transactional Scores
By Pallavi Jankiraman • December 5, 2025All of us have, at some point, received a text or email survey from our favourite service provider asking “How -
Blog
Customer Experience Management Platform vs. Survey Maker: A Comprehensive Comparison
By Alvier Marqueses • December 5, 2025Is your survey tool enough? Learn the key differences between simple survey builders and holistic CXM platforms. Move beyond basic listening to predictive intelligence and organization-wide action. -
Blog
Resonate CX Hosts Exclusive UK Executive Lunch Revealing What’s Driving In-Store Retail Growth in 2025
By Aryne Monton • December 3, 2025Resonate CX has concluded an exclusive executive lunch in London, bringing together senior retail leaders to explore insights from its 2025 Current State of Retail Customers UK research. The closed-door… -
Blog
3 Key Steps Before You Start An NPS Program
By Alvier Marqueses • November 28, 2025Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? -
Blog
The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
By Alvier Marqueses • November 25, 2025Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects
