NPS Solutions Archives

CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

March 28, 2025November 17, 2020 by Nate Barham

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

March 28, 2025December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside

March 28, 2025November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply

March 28, 2025November 2, 2016 by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over

March 28, 2025July 7, 2016 by Resonate

Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional

March 28, 2025June 30, 2016 by Resonate

Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that

August 16, 2024June 8, 2016 by Resonate

1. Customer Experience is one of the key strategies for your business. 2. You have the full support

August 29, 2024May 26, 2016 by Resonate

Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this

March 28, 2025February 23, 2016 by Anchalee Hasty

Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited