Employee Experience in a Storm – Managing Your Most Valuable Assets during M&A
Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by … Read more
Nate Barham
CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
CX and the New Normal (Part 2) : Touchpoints are the secret weapon!
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
CX and the New Normal (Part 1) : Are you prepared for the shift-to-online?
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data … Read more
3 Key Focus Points to Increase NPS post-COVID-19
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters … Read more
4 Main Customer Personas Emerging During the Crisis
The COVID-19 health crisis has shifted the relationship between customers and businesses to an unprecedented extent. Customers are approaching businesses with shifted expectations … Read more
3 Must-do Strategies to Manage your NPS Program during COVID-19
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how … Read more
