Employee Experience in a Storm – Managing Your Most Valuable Assets during M&A
Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by … Read more
Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by … Read more
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data … Read more
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters … Read more
The COVID-19 health crisis has shifted the relationship between customers and businesses to an unprecedented extent. Customers are approaching businesses with shifted expectations … Read more
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how … Read more