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CX CASE STUDY

BCF Case Study

This Net Promoter Score (NPS) case study outlines how BCF has kept customer insights at the core of its strategic decisions, leading to enhanced brand loyalty and significant growth.

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Transforming CX in RETAIL

Discover how BCF’s Omni-Channel Strategy Increased their NPS

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KEY LEARNINGS

Creating an impactful CX

Impact of our CX program

The implementation of our Customer Experience (CX) program and its impact on BCF’s business.

Customer feedback to drive decisions

How customer feedback data was harnessed to inform product and service decisions.

Boost store performance

The role of real-time dashboards and analytics in understanding and improving store performance.

Evolving experience

The evolution of the program to include online customer experiences, aligning with the omnichannel strategy.

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Case Studies

TheirCare Case Study

Discover how TheirCare turned customer feedback into fuel for growth. By partnering with Resonate CX, TheirCare streamlined feedback across locations, boosted NPS, and transformed onboarding pain points into moments of delight.

Workspace Case Study

Discover how Workspace Group streamlined processes and drove sustainable growth in the real estate industry.

Junior Adventures Group Case Study

Discover how Junior Adventures Group is transforming outside school hours programmes with AI-powered CXM.

LCHS Case Study

Discover how Resonate.CX helped LCHS achieve a 61% increase in feedback responses and a peak NPS of +77 in this compelling case study.

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Tops Day Nurseries Case Study

Discover how Tops Day Nurseries increased their NPS and Employee NPS scores through the closed-loop feedback process.

Sandvik Case Study

Learn how engineering company Sandvik enhanced their customer experience with strategic insights from customer feedback.

Expedia Case Study

Explore how Expedia focused on key drivers that enabled them to create memorable experiences for their customers.

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Workplace Assured Case Study

Discover Workplace Assured’s success in elevating customer experience through feedback-driven strategies.

BCF Case Study

Discover retail success with our NPS case study on omnichannel strategy—insights for the business growth of BCF.

Walmart Case Study

Retail giant Walmart sets out to integrate the voice of the customer (VoC) program into their everyday operations.

Rebel Case Study

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive CX throughout their organization.

BCF Case Study

This Net Promoter Score (NPS) case study outlines how BCF has kept customer insights at the core of its strategic decisions, leading to enhanced brand loyalty and significant growth.

Transforming CX in RETAIL

Discover how BCF’s Omni-Channel Strategy Increased their NPS

Get a copy of the case study

Creating an impactful CX

Impact of our CX program

Customer feedback to drive decisions

Boost store performance

Evolving experience

More Case Studies

Case Studies

TheirCare Case Study

Case Studies

Workspace Case Study

Case Studies

Junior Adventures Group Case Study

Case Studies

LCHS Case Study

Case Studies

Tops Day Nurseries Case Study

Case Studies

Sandvik Case Study

Case Studies

Expedia Case Study

Case Studies

Workplace Assured Case Study

Case Studies

BCF Case Study

Case Studies

Walmart Case Study

Case Studies

Rebel Case Study

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