Sandvik Case Study
Dive into the story of Sandvik, a high-tech engineering group, as they strive to stay intimately connected with their customers and enrich the customer experience.
Transforming CX in Engineering
Discover how Sandvik enhanced customer loyalty with insights from NPS
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Customer Feedback Drives Service and Strategy
Customer satisfaction insights matter
The significance of understanding customer satisfaction through feedback and its influence on business direction.
Building loyalty for repeat business
Techniques for cultivating customer loyalty to foster repeat business.
Uncovering Satisfaction Drivers by Segment
Approaches to pinpointing satisfaction and dissatisfaction drivers among different customer segments.
Ensuring Consistent Quality Across Services
Maintaining exceptional service quality consistently across diverse service lines.
Using Relationship NPS to Strengthen Loyalty
The deployment of relationship NPS programs to gauge and fortify customer loyalty.
Using Text Analytics for Sentiment Insights
Utilization of text analytics to dissect customer sentiment for strategic insights.
Turning Negatives into Positives
How immediate customer callback requests can transform a negative experience into a positive one.
Monthly Reports for Stakeholder Insights
The importance of monthly reporting to keep stakeholders informed on customer experience metrics.
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