Tops Day Nurseries Case Study
Discover how Tops Day Nurseries utilised our Customer & Employee Experience Platform to amplify the voices of parents, employees, and children.
Transforming CX in education
Discover Tops Day Nurseries, a leader in flexible, quality early education since 1990.
Get a copy of the case study
Harnessing the Power of Customer Insights
NPS Score Improvement
Insights into how the nursery experienced a 10% increase in their Net Promoter Score (NPS), which gauges customer loyalty.
Employee NPS
Learn about the significant 33% rise in Employee NPS, indicating improved staff morale and retention.
Closed-Loop Feedback Process
Tops Day Nurseries significantly strengthened their partnerships with schools by leveraging data-driven insights to enhance collaboration and communication.
Operational Enhancements
See how feedback translated into improvements in billing, booking, and communication, as well as employee satisfaction and management practices.
"Resonate has been a game-changer for us. Their team is super helpful and knowledgeable, providing valuable insights that help us make positive changes. We rely on Resonate to keep our managers accountable, and it's become a crucial part of how we do business.
For our customers and teams, Resonate isn't just a platform; it's a key player that improves experiences and encourages growth. Their support team is fantastic, always there to help us navigate any
challenges and ensure a smooth journey to success"
Diane Wycherley
Chief Operations Officer| Tops Day Nurseries
More Case Studies
Case Studies
Walmart Case Study
Retail giant Walmart sets out to integrate the voice of the customer (VoC) program into their everyday operations.
Case Studies
Rebel Case Study
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive CX throughout their organization.
