Workspace Group Case Study
Discover how Workspace Group transformed their customer experience management with Resonate CX, enhancing customer satisfaction, streamlining processes, and driving sustainable growth in the flexible office space industry.
Transforming CX in REAL ESTATE
Positioning Workspace Group as a customer-centric organisation
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Journey to CX success
Strategic data utilisation
Workspace Group used customer insights to make informed decisions, leading to optimised investments and enhanced service offerings.
Real-time feedback collection
The implementation of Resonate CX enabled real-time feedback collection, allowing for immediate issue resolution and improved customer satisfaction.
Operational efficiency
By streamlining processes, Workspace Group significantly improved their operational workflows, resulting in cost savings and increased productivity.
High engagement rates
The innovative survey designs and user-friendly interface led to high engagement rates, with over 50% response rates in their annual surveys.
Infrastructure advancements
Key improvements were made in areas such as IT, facilities maintenance, and sustainability, enhancing overall customer experience.
Sustainability leadership
Workspace Group utilized the platform to identify and expand sustainability initiatives, aligning their business practices with customer expectations and environmental goals.
“I was very impressed with how quickly Resonate CX was able to get things set up and in place, including helping redesign our survey and launching their full reporting suite.
We launched on time, with our frontline teams able to immediately start using the feedback to identify ways to improve the customer experience at their locations.”
Greg Absalom
Customer Insight Manager | Workspace
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