Childcare Customer Experience Opportunities 2026 | Australia
Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future.
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Key Opportunities Emerging Across Childcare in 2026
Resonate CX brings together Australia’s childcare decision-makers for a private first look at the customer insights shaping 2026.
Our 4th Annual Childcare Customer Opportunities Market Report uncovers what families are really telling providers, highlighting hidden opportunities, emerging risks, and the experience gaps that will define the year ahead.
The event may be over, but the insights aren’t. Watch the highlights to discover what’s shaping childcare in 2026.
This Exclusive Insight Report Will Cover:
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Loved by This Year’s Attendees — Catch Up On What Made It So Valuable
“Key takeaways were how important it is to measure the customer experience in real-time.”
“Biggest thing for us is a check on the realignment of what we’re doing compared to what the market requirements and needs. Making sure that what we’re doing, we’re doing well.”
“Key takeaway is that no insight or no information is too much information and so finding ways to get better real-time insight is going to be critical for us going forward.”
“The depth of information shared really changed our perspective. We still feel like we didn’t really know what our consumers really wanted so that was really insightful.”
About the Speaker
Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
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