Childcare Customer Experience Opportunities 2026 | Australia
Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future.
Don’t Miss the Release
Key Opportunities Emerging Across Childcare in 2026
Resonate CX presents its 4th Annual Childcare Customer Opportunities Market Report, delivering a clear view of the customer insights shaping 2026 across Australia’s childcare sector.
The report reveals what families are really telling providers: uncovering hidden opportunities, emerging risks, and critical experience gaps that will define the year ahead.
Built for childcare and out-of-school-care providers who want to stay ahead of evolving customer expectations, the report turns insight into meaningful, practical action offering clear direction to support confident decisions in 2026.
This exclusive insight report will cover:
Highly rated by last year’s attendees—don’t miss out.
“Key takeaways are the little things that we can improve in our tour experience. The warm and friendly team. You know, those simple little smiles and being warm and inviting for your service.”
“Key take away was actually the simplicity of what families want. From the staff friendliness, education, development of their children. I think it’s actually doing the basics extremely well, perfect.”
“We learnt a lot about the very specific needs that the families in the market have, the things that we can identify with, where we feel like we’re weak and the things that we feel like we’re kind of strong.”
“For the OSH sector is we really want to promote both the social development that attending OSH will bring the child and also the curriculums, programs and activities that we run as well.”
FAQs
Yes! You can access the full report by signing up and we’ll send you a downloadable copy instantly.
Yes, you are welcome to share the report with your colleagues and use it for internal research purposes. We kindly request that you credit Resonate as the source by including a reference to the report title, publication year, and our website URL.
Yes, our team is available to provide additional support and guidance. We offer personalized demos for your specific needs. You may request for a demo here.
Yes – and we’d love to. If you’re looking to dive deeper into the findings or explore how they apply to your business, our team is happy to walk through the insights with you and your stakeholders. We can tailor the conversation to your goals and uncover practical opportunities for growth. Just fill out this page when you’re ready.
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