How Workplace Assured Transformed B2B Customer Experience (CX)

NSW Business Chamber: CX Case Study

NSW Business Chamber is a B2B workplace relations solution provider with over 60 years of workplace relations advisory experience.

As they set out with their digital customer-first transformation, they understood the pivotal role a voice of the customer program would play and set that in motion.

Embark on an enlightening journey through the B2B landscape with the Workplace Assured case study. This comprehensive analysis showcases how customer feedback can be harnessed to dramatically improve the customer experience and drive business success. Here’s a glimpse of what you’ll discover:

The intricate process of designing a feedback program from the ground up, tailored to unique organizational needs.
Strategies that achieved over 25% response rates, illustrating how to engage B2B clients effectively.
Approach taken to capture and enhance customer advocacy scores over time.
Insights into the operational changes driven by customer feedback that led to swift service improvements.
How Workplace Assured made a compelling case for the value of an active customer feedback loop in a B2B setting.

See other case studies

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.