REAL ESTATE (COWORKING SPACES) CXM SOLUTIONS

Your tenants aren’t leaving randomly. You just can’t see why… until now.

Real estate leaders are sitting on feedback, data, and signals, but none of it connects fast enough to act.

Resonate CX turns scattered tenant feedback into clear, real-time actions across every asset, location, and team so you reduce churn, increase occupancy, and protect long-term value.

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A Partner, Not Just a Platform

Every Resonate CX client gets a dedicated Customer Success Manager who knows your portfolio, your tenants, and your goals. Not a help desk ticket. Not a chatbot. A real person in your corner, from day one.

Live in 3 Weeks. Not 3 Months.

While other platforms take quarters to deploy, Resonate CX is up and running in three weeks. Guided setup, seamless integrations, zero complexity. Your team is acting on insights before the competition finishes their onboarding call.

ROI in 3 Months. Guaranteed.

Most CX platforms promise long-term transformation. We promise measurable growth in 3 months. Higher occupancy, stronger retention, and proof your experience investment is paying off. Fast.

Trusted by Leading Coworking & Commercial Rental Space Providers Worldwide

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50%+

Increase in Response Rate
Annual relationship surveys drive feedback from customers.

~25%

Increase in Response Volume
More signal, stronger trendlines, and greater confidence in decision-making.

The Platform to Drive Stable Occupancy and Maximum Yield

The Platform to Drive Stable Occupancy and Maximum Yield Everything you need to uncover exactly what fuels your highest-performing assets. Our platform gives you the clarity to know what drives lease-up velocity, which tenants are a high-risk churn signal, and why members choose you over the building next door, so every site in your portfolio performs with consistent, predictable NOI.

Why Member Experience is Your Greatest Asset Performance Driver

The top 3 ways a superior experience drives lease-up velocity, lowers churn, and protects your NOI.

Real Estate and Co-Working Space Trends, Portfolio Insights and Events

What’s moving the needle in commercial real estate right now (and where the top operators are seen).

Importance of Customer Experience in Real Estate

Defining what "five-star" service looks like in a competitive real estate and flex-space market.

Stories of Scaling & Portfolio Success

Real-world wins from the operators and assets that increased occupancy.

Customer Experience Toolkit

A deep dive into the Resonate CX modules that power your retention and occupancy strategy.

Frequently Asked Questions

Clear answers on integration, portfolio visibility, and boosting your Google review rating.

The Trends and Insights Driving Portfolio Growth in Co-Working Space

Stop guessing what members want and start leading with data. Access our latest Real Estate Market Insights Report to see how the top 1% of assets are crushing occupancy, or secure a seat at our next Real Estate Executive Roundtable events.

  • Report

    State of the Flexible Workspace 2026 | United Kingdom

    Access Report

  • Report

    CRE Executive Exchange & Market Insights 2025 | United Kingdom

    Access Report

  • Report

    State of the Workplace 2024 | United Kingdom

    Access Report

  • Event

    State of the Flexible Workspace Market Insights Report 2026 | United Kingdom

    Coming Soon

  • Event

    Insights on the Rocks: CRE Executive Exchange & Market Insights | United Kingdom

    Watch Video

  • Event

    State of the Workplace 2024 | United Kingdom

    Watch Video

Success Stories and Experiences That Builds Trust

  • Drive Sustainable Growth in the Real Estate Industry

    Download Case Study
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    "I was very impressed with how quickly Resonate CX was able to get things set up and in place, including helping redesign our survey and launching their full reporting suite.”

    Greg Absalom

    Customer Insight Manager

  • Uses Weekly CX Signals to Drive Retention & LTV

    Download Case Study

    "The thing that sold it for me was the weekly data feed. We’ve outsourced this problem and we can spend our time actually analysing the data and making our product better."

    Nicholas Hunt

    Chief Operating Officer

Rated (4.6 stars) on G2

50M+

Transformed experiences

Over 50 million experiences turned into delight

8,000+

Global super-users

Includes concurrent active users all over the world.

4.6/5

Market leading rating

Based on G2’s Global Rating for SaaS Companies

Hear How We're Making a Difference Together

“Takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets."
Nicoletta Cantrill

Client Experience Manager
Wizu Workspace

“The communication with the team has been great, with regular calls making it feel like they genuinely want to support us.“
Nora Jones

Head of Culture and Engagement
Wizu Workspace

"They listen. The system is intuitive, gives us great data and the ability to really understand our customers."
Natalie Roberts

Head of Customer Experience
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Partner with Resonate CX to Predict Churn and Protect Your NOI

Member experience dictates your portfolio’s valuation. Gain real-time visibility into the friction points slowing down your leasing velocity, and get the data-backed blueprint to keep your occupancy high and your investors satisfied.

Robyn AI

Your Data Talks. Robyn AI Translates. The AI brain behind every insight on your platform.

  • Ask Anything. Query your tenant data in plain language. Robyn AI returns instant, clear answers without a single report opened.
  • Instant Summaries. Automatically summarise feedback trends across properties, teams, and time periods on demand.
  • Surface the Why. Robyn AI goes beyond scores. It tells you exactly what's driving satisfaction or signalling churn.
  • Pattern Detection. Identify shifts in tenant sentiment across your portfolio before they show up in your occupancy numbers.
  • Always On. Robyn AI connects feedback signals, operational data, and experience scores into one clear picture in real time.
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AI-Powered Text Analytics

The "Why" Behind the Score. Turn raw feedback into your clearest retention signal. Scores tell you there’s a problem. Text Analytics tells you how to fix it. Move past the symptoms and solve the root cause.

  • Auto-Audit. Analyse open-ended feedback across every touchpoint, instantly.
  • Churn Radar. Surface the hidden themes accelerating tenant turnover.
  • Early Warning. Catch emerging issues before they scale across the portfolio.
  • Deep Drills. Filter by asset, location, team, or category with one click.
  • Operational Truth. Turn tenant language into a prioritised "to-do" list.
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Risk Radar

Intelligence That Protects Yield. Real-time insights to stabilise your entire portfolio.

  • Executive Dashboards. Interactive views across every asset and team.
  • The Daily Dial. Know exactly what moved your experience metrics today.
  • Sentiment Analysis. Uncover friction before it manifests as a move-out notice.
  • Active Analytics. A platform built for your whole team to act on, not just read.
  • Journey Mapping. Trace the complaint experience from start to finish.
  • Systemic Fixes. Identify portfolio-wide risks before they impact the bottom line.
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Social Suite

Own Your Online Reputation. Across Every Property. Monitor, respond, and grow from one centralised platform.

  • Centralised Pulse. Monitor Google and third-party reviews in real time.
  • One-Click Response. Reply to every tenant directly, no more tab-switching.
  • Portfolio Benchmarking. Track reputation scores asset-by-asset.
  • Lead Protection. Neutralise risks before they hit your inquiry pipeline.
  • Social Proof. Convert sentiments into high-converting marketing assets.
Request Demo How it Works

The Real Results of an Effective Voice of the Customer (VoC) Programme

When Voice of the Tenant is working properly, you see:

Higher tenant retention and lease renewals

Identify dissatisfaction early and resolve service gaps before tenants consider relocating. Even small increases in tenant satisfaction significantly improve renewal likelihood and reduce move-out risk.

Faster leasing and stronger occupancy

Understand what tenants value most across amenities, service, and workspace experience. Buildings with superior tenant experience lease spaces faster and maintain lower vacancy rates.

Premium rents and stronger asset value

Properties delivering consistently strong tenant experiences can command higher rental premiums and drive stronger long-term financial performance.

Stronger reputation and referral demand

Satisfied tenants are more likely to recommend the building to other businesses, strengthening reputation and creating organic demand for space.

Identify dissatisfaction early and resolve service gaps before tenants consider relocating. Even small increases in tenant satisfaction significantly improve renewal likelihood and reduce move-out risk.

Understand what tenants value most across amenities, service, and workspace experience. Buildings with superior tenant experience lease spaces faster and maintain lower vacancy rates.

Properties delivering consistently strong tenant experiences can command higher rental premiums and drive stronger long-term financial performance.

Satisfied tenants are more likely to recommend the building to other businesses, strengthening reputation and creating organic demand for space.

A Real Estate-First Customer Experience Team with Enterprise-Grade Expertise

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Experience the Resonate CX Difference

Trusted by commercial real estate and co-working space operators.

Partnership Beyond Software

Operating a workspace portfolio is a constant balancing act, and we’re here to hold the net. From understanding tenant expectations to improving service delivery across locations, we bring the industry expertise your team needs to move from spotting issues to solving them.

Launch Across Your Network in Weeks, Not Months

Launch your Voice of Tenant program across your entire portfolio in as little as 2–3 weeks. Get real visibility into tenant experience while the competition is still stuck planning their rollout.

Turn Every Location into a High-Performing Space

Capture the full tenant journey, fix friction points and turn your highest-performing locations into the blueprint for the rest of your portfolio.

Surface Risk & Growth Signals with AI

Tenant feedback is a goldmine, but only if you can act on it quickly. Our AI transforms thousands of comments into clear signals of churn risk and growth opportunities, helping you see where experience is breaking down and where your next occupancy win is waiting.

Consult an Expert Learn more about CX

All-in-One Real Estate Experience Platform:
The Experience that Builts Trust

Great tenant experiences don’t happen by accident. They’re measured, understood, and improved.

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4

Improve brand reputation, increase review ratings, and close the loop with Social Reputation Manager and more.

3

Discover insights that are actionable and based on true customer sentiment using Text Analytics, Data Insight Studio and more.

1

Listen to your customers across multiple channels to capture a holistic view of the customer journey.

2

Allow relevant teams to action feedback efficiently, in real-time, through My Queues.

Seamless Integrations with the Tools You Trust.

We are the perfect CX Partner for you

Turn Customer Experience into Higher Occupancy.

Consult an Expert

FAQs

Because it affects the things operators care about most: retention, occupancy, reviews, referrals, and revenue. If members have a poor experience, they can leave quickly. If they have a good one, they are more likely to stay, renew, and recommend the space. 

A lot of operators deal with the same issues: service that feels inconsistent, slow response to problems, poor communication, weak community engagement, and not knowing why members leave. These problems do not always show up in reports straight away, but they can quietly hurt retention and growth. 

Most members do not leave out of nowhere. Usually there are warning signs first. It could be frustration with service, poor onboarding, billing issues, lack of value, or feeling disconnected from the space. Good feedback and experience tracking can help operators spot those issues early and fix them before a cancellation happens. 

Yes. Better experience can lead to stronger retention, better reviews, more referrals, and more trust from larger clients. All of that helps support occupancy. It also helps operators understand what is turning people off, so they can fix the gaps that may be hurting conversions. 

They usually expect a more polished and reliable experience. That means clear communication, professional service, fast issue resolution, smooth onboarding, and consistency across locations. For enterprise clients, the experience matters just as much as the space itself. 

Because every site can feel different. Teams work differently, members have different needs, and standards can slip without anyone noticing. Once an operator has several locations, it becomes much harder to know whether an issue is local or part of a bigger pattern. 

Hybrid work has changed what people expect from the workplace. Operators need to know what members value, what helps bring people in, and what makes the space worth using regularly. Experience data gives a clearer picture of what is working and what is not. 

Yes, in many cases it does. People are more likely to stay when they feel connected, welcomed, and part of something useful. Community is not just about events. It is about whether members feel they belong and whether the space adds value beyond a desk. 

Because reviews often shape first impressions before someone even books a tour. Good experiences can turn into strong public reviews. Poor experiences that go unresolved can do the opposite. That makes customer experience important not just for retention, but also for reputation. 

Yes. People are more willing to pay when the experience feels worth it. If the service is strong, the space runs well, issues are handled quickly, and members feel supported, price becomes easier to defend. When the experience feels poor, pricing starts to feel harder to justify. 

They should track the moments that shape how members feel about the space. That can include onboarding, staff helpfulness, cleanliness, internet reliability, meeting room experience, billing, issue resolution, events, community, and overall satisfaction. The goal is not just to collect feedback, but to use it to make better decisions. 

Not just at the end. Feedback is most useful when it is captured across the member journey. Early moments like tours, move-in, onboarding, first use, service requests, and renewals can all reveal useful signals. Waiting until someone is ready to leave is usually too late. 

By keeping it simple. Find the biggest issues, work out what matters most, assign ownership, and follow through. Feedback is only useful if it leads to action. The real value comes from using it to improve service, operations, and the member experience over time.

Resonate CX helps operators understand what members are experiencing, where problems are building, and what is driving satisfaction, retention, and value. That gives teams something more useful than guesswork when they are trying to improve the experience across their spaces. 

Related Resources

  • Blogs

    Tenant Experience in Real Estate How to Win on Retention, Not Just Location

    Tenant Experience in Real Estate: How to Win on Retention, Not Just Location 
    UK tenant NPS is negative across all segments. Discover what drives tenant satisfaction, churn, and renewal backed by 2025 research data; and how leading build-to-rent operators are using it to lift occupancy.
    Read more

  • Blogs

    Pain Points of Commercial Real Estate Biggest Problems and How to Improve Tenant Retention

    Pain Points of Commercial Real Estate: Biggest Problems and How to Improve Tenant Retention
    Discover how to solve the biggest challenges in commercial real estate by bridging the gap between tenant experience and portfolio management to increase retention and value.
    Read more

  • Blogs

    How Real Estate Leaders Can Transform Customer Experiences From Good to Great

    How to Transform Real Estate Customer Experiences From Good to Great
    Discover how real estate leaders are transforming customer experience into a measurable driver of occupancy and long-term asset value by adopting proactive CXM strategies.
    Read more

CX TECHNOLOGY

Customer Experience Platform

Employee Experience Platform

Complaints Experience Platform

Net Promoter Score Platform

A.I. Driven Conversational Survey

Text Analytics

Facial Emotion Analytics

CX RESOURCES

What is Customer Experience Management

What are the common CX Metrics

What is Net Promoter Score

Why Voice of the Customer Program

Resonate.CX Blog

CX Ebooks and Guides

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