Federico Sasse
Federico Sasse leads all market research efforts at Resonate CX, uncovering what truly drives customer experience across industries and regions. Through tailored studies, he identifies key pain points and translates them into clear, actionable insights. Helping businesses boost loyalty, reduce churn, and grow customer value through better customer experience (CX) strategies.
Blog
How Work Patterns & Other Factors Are Reshaping Childcare Needs
The childcare landscape in Australia is in the midst of a transition. As work patterns shift and families rethink their
Blog
The Three Childcare Parent Personas: How Each Family Segment Chooses a Provider
Not all parents’ childcare needs are created equal. Some drop off every day without a second thought. Others debate every
Blog
Stop Losing Sales: How to Improve Basket Size, Checkout, and Delivery in 2025
Retailers in Australia now face a different business landscape from that of even just a few years before. Evolving shopping
Blog
2025 Customer Shopping Behaviors & Purchase Trends in Australia
Understanding your customers has never been more critical—or more complicated. In Australia, in particular, the cost of living is tightening
