-
- Blog
What a Good Flex Workspace NPS Looks Like in 2027 — and Why Most Operators Are Measuring the Wrong Thing
Alvier Marqueses
• 29 June 2026
The 2027 co-working NPS benchmark is 30–55, but context matters. See what your score means and the three metrics that predict renewal. -
- Blog
Tenant Retention Strategies for Asset Managers and Site Teams
Aryne Monton
• 23 June 2026
Discover how coworking operators use VoC benchmark in improving member experience, reducing churn, and building communities that drive retention. -
- Blog
VoC Action Plan To Improve Property Sales Conversion
Aryne Monton
• 12 June 2026
Discover how a voice of the customer action plan can capture real-time buyer insights, improve conversion rates, and shorten property sales cycles. -
- Blog
How to Boost Commercial Lease Renewals with Tenant Experience Benchmarking
Aryne Monton
• 2 June 2026
Discover how commercial tenant experience benchmarking and VoC data can help asset managers identify at-risk buildings, reduce churn, and boost renewals. -
- Blog
How to Turn Coworking Member Complaints Into Actionable Insights
Alvier Marqueses
• 26 May 2026
Learn how coworking operators can turn member complaints into actionable insights that improve space design, services, and retention through structured feedback and smarter decision-making. -
- Blog
How Property Developers Can Use Journey Mapping and VoC to Drive Referrals
Aryne Monton
• 20 May 2026
Learn how property developers can use a voice of customer program and journey mapping to capture buyer feedback, improve handovers, and turn homeowners into referrals. -
- News
Resonate CX Hosts London Executive Forum Revealing State of the Flexible Workspace 2026 Market Insights
Alvier Marqueses
• 30 March 2026
Resonate CX hosted an exclusive London executive forum, unveiling its State of the Flexible Workspace 2026 report with insights into tenant experience and market trends. -
- Blog
Tenant Experience in Real Estate: How to Win on Retention, Not Just Location
Aryne Monton
• 20 March 2026
UK tenant NPS is negative across all segments. Discover what drives tenant satisfaction, churn, and renewal backed by 2025 research data; and how leading build-to-rent operators are using it to... -
- Blog
Pain Points of Commercial Real Estate: Biggest Problems and How to Improve Tenant Retention
Aryne Monton
• 16 February 2026
Discover how to solve the biggest challenges in commercial real estate by bridging the gap between tenant experience and portfolio management to increase retention and value. -
- Blog
How to Transform Real Estate Customer Experiences From Good to Great
Aryne Monton
• 5 February 2026
Discover how real estate leaders are transforming customer experience into a measurable driver of occupancy and long-term asset value by adopting proactive CXM strategies.
Resonate cx resources
