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State of the Tenant: Insights Report 2026 | USA

This report brings together senior decision-makers’ perspectives on how experience is redefining tenant expectations and value in 2026

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Transforming Residential Rentals Through Experience

Be part of the inaugural State of the Tenant Report — uncovering how Customer Experience is shaping the future of residential rental in the US. This first-of-its-kind study, distills exclusive insights from tenants nationwide, revealing what drives satisfaction, retention, and rental premiums.

The report offers decision-makers in residential property a clear view of shifting expectations, market opportunities, and the strategies redefining tenant experience.

This exclusive insight report will cover:

  • Market context: Why it’s expanding in the US, and how it differs from traditional renting. 
  • Resident motivations: Convenience, community, flexibility, and quality of living as key decision factors. 
  • Decision drivers: The role of location, amenities, management quality, and price in shaping tenant choices. 
  • Experience insights: What residents value most today — and the biggest pain points undermining satisfaction. 
  • Landlord opportunities: How CX impacts retention, willingness to pay a premium, and lease extensions. 
  • The dream experience: What the “ideal setup” looks like, and the conditions that encourage long-term commitment. 
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FAQs

Yes! You can access the full report by signing up and we’ll send you a downloadable copy instantly.

Yes, you are welcome to share the report with your colleagues and use it for internal research purposes. We kindly request that you credit Resonate CX as the source by including a reference to the report title, publication year, and our website URL.

Yes, our team is available to provide additional support and guidance. We offer personalized demos for your specific needs. You may request for a demo here.

Yes – and we’d love to. If you’re looking to dive deeper into the findings or explore how they apply to your business, our team is happy to walk through the insights with you and your stakeholders. We can tailor the conversation to your goals and uncover practical opportunities for growth. Just fill out this page when you’re ready.

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Speak to us and find out how we can help your business thrive.

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Recognised for CX Excellence: Summer 2026 

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