Article Category
Customer Experience
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How to Supercharge Your Voice of Customer with Text Analytics
By Aryne Monton • April 19, 2024Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only -
Sentiment Analysis: Guide To Unlocking Customer Insights
By Alvier Marqueses • April 12, 2024Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making. -
A Beginner’s Guide to Text Analytics
By Aryne Monton • April 5, 2024Take a look at this review below: Seems easy enough to decipher that the customer was pleased with the staff -
Customer Service vs. Customer Experience: What’s the difference?
By Alvier Marqueses • March 28, 2024Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can -
Customer Feedback: A Comprehensive Guide
By Alvier Marqueses • March 15, 2024Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to... -
Customer Relationship Management (CRM) vs. Customer Experience Management (CEM/CXM)
By Alvier Marqueses • March 1, 2024Ever felt like you and your business are on different planets when it comes to your customers? You’re trying your -
Member Experience: A Comprehensive Guide
By Alvier Marqueses • February 17, 2024Remember that gym membership gathering dust in the corner of your drawer? Or the loyalty program points slowly expiring in -
Why Closed Loop Feedback is Important to Increased Customer Advocacy
By Aryne Monton • October 26, 2023In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop -
How to Provide the Best Retail Customer Experience
By Aryne Monton • October 2, 2023What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It -
Improve In-Store Sales With An Omni-Channel Retail Approach
By Alvier Marqueses • September 18, 2023In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with
