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Customer Experience

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  • Customer Purchase: When Do Customers Make an Impulse Buy? 

    By Alvier Marqueses • August 29, 2023
    Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon
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  • Top Causes of In-Store Churn and How to Prevent Them

    By Alvier Marqueses • August 18, 2023
    While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula
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  • In-store Shopping Experience: Why Customers Keep Coming Back

    By Alvier Marqueses • August 14, 2023
    We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour
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  • Featured image for the blog showcasing the top 5 customer experience books to read in 2023

    Top 5 CX Books To Read in 2023

    By Resonate Solutions • June 5, 2023
    In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses
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  • Closed Loop Feedback Process

    Top 5 Steps To Setup An Effective Closed Loop Feedback Process

    By Resonate Solutions • April 17, 2023
    Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent
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  • Customer Experience (CX) Predictions for 2023

    Emerging Trends transforming the Customer Experience (CX) landscape in 2023

    By Resonate Solutions • March 10, 2023
    An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever,
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  • How to Select the Best VoC Platform for your company

    How to Select the Best VoC Platform for Your Company

    By Resonate Solutions • February 7, 2023
    What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to
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  • the ultimate guide to customer experience metrics and how they affect your business

    The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business

    By Resonate Solutions • January 25, 2023
    Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects
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  • the best cx solution and why you need to invest in one

    The Best CX Solutions and Why You Need to Invest in One

    By Resonate Solutions • January 18, 2023
    In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their
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  • Customer Feedback Platforms

    The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them

    By Resonate Solutions • November 18, 2022
    In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted
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