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CX Tips
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Discover how Blockchain is Impacting on Customer Experience
By Magwin Alok• 2 May 2018What the internet did for communications, blockchain will do for trusted transactions – Ginni Rometty, CEO of IBM What is -
Blogs
- Customer Experience
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- CX Tips
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- General
It’s Time To Trust The Machines For CX Insights – 5 Questions AI Can Answer Better Than Anything Else In Your Business’ CX Program.
By Joris Dries• 26 April 2018The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all -
Blogs
- Customer Experience
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- CX Tips
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- General
There Are No Rules, And Other CX Lessons Learnt Through The Morning Commute.
By Shivendra Patrabansh• 12 April 2018What makes a good experience? It is said that by 2020, customer experience will overtake price and product as a -
Blogs
- Customer Experience
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- CX Tips
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- Retail
Top 4 Make or Break Customer Experience Touch Points
By Resonate• 21 March 2018Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments -
Blogs
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- Employee Experience
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- General
4 Ways You Can Create a Feedback Culture In Your Company
By Resonate• 26 February 2018So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue -
Blogs
- Customer Experience
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- CX Tips
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- General
UX in a CX Context: “Seeing the Wood for the Trees”
By Jeff Carruthers• 7 August 2017The difference between CX & UX Whilst User Experience (UX) and Customer Experience (CX) are very similar concepts, the terms -
Blogs
- CX Tips
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- Net Promoter Score
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- Retail
When Personal Best is Not Enough! The Missing Competitive Link in NPS.
By Jeff Carruthers• 10 July 2017“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it -
Blogs
- Customer Experience
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- CX Tips
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- General
Customer Journey Maps – From Sticky Notes to Sticky Customers!
By Jeff Carruthers• 22 June 2017As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map – -
Blogs
- Customer Experience
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- CX Tips
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- Retail
Why Omnichannel is a Must for Retail
By Tony• 25 May 2017The imminent arrival of Amazon has seen the Australian retail landscape shape up for a major disruption. This, in addition -
Blogs
- CX Tips
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- Employee Experience
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- General
From ME to WE – driving a team culture for better customer experience
By Anchalee Hasty• 3 May 2017Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety
