Article Category
CX Tips
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CX and VoC Programs – 3 tips for selecting a partner
By Resonate • May 16, 2016An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value -
NPS, Customer Centricity and Employee Engagement
By Resonate • May 5, 2016The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no -
5 Tips to launching your Customer Experience (CX) Program
By Resonate • April 29, 2016Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program -
Driving Customer Advocacy with Co-creation
By Anchalee Hasty • March 31, 2016Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed -
Our Delivery Methodology
By Anchalee Hasty • February 23, 2016Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited
