Article Category
Employee Experience
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Blog
Why Culture Is the Foundation of Customer-Centric Transformation
By Alvier Marqueses • November 7, 2025Your CX transformation fails without the right culture. Discover the roadmap to measure culture readiness and connect employee engagement to real financial growth and customer loyalty. -
Blog
Empowering Frontline Employees for Better CX
By Alvier Marqueses • September 23, 2025Discover how empowering frontline employees can transform your customer experience. Learn key strategies for providing staff with the right tools, training, and autonomy to drive customer loyalty and business growth. -
Blog
Common Customer Experience (CX) Mistakes to Avoid
By Alvier Marqueses • August 8, 2025TLDR: When everything seems fine, that’s often when the cracks begin. At first, customers adored Kodak. The brand had heritage -
Blog
Employee Experience: A Comprehensive Guide
By Alvier Marqueses • April 19, 2024Boost your company’s Employee Experience with proven strategies and insights. Learn how to leverage technology, enhance well-being, and foster a people-first culture for better productivity and retention. -
Blog
Employee Experience in a Storm – Managing Your Most Valuable Assets during M&A
By Nate Barham • July 14, 2021Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by successful M&As. -
Blog
Employee Experience in the New normal
By Bevan Klumpp • March 22, 2021The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to take place in 2021. -
Blog
5 Lessons I have learnt from working in a Start-up
By Luna Wen • May 28, 2020While many graduates are aiming to get into large organisation Graduate Programs, I happen to have started my career from -
Blog
The One Factor Holding You Back
By Asendium • August 22, 2019When it comes to financial planning, customer experience is a key factor in increasing your conversion rates, however, in the -
Blog
A remarkable season to enchant (not only) your customers
By Resonate • December 5, 2018It’s that magical time of the year again, and here’s your chance to enlighten your customers with a great customer -
Blog
A Holistic Approach to Experience: Why CX and EX are equally important.
By Resonate • May 31, 2018Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together
