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Blog
No Substitute for Listening to and Observing Customers
By Jeff Carruthers • April 4, 2019“Say-Do Gap” should become “Say-Do Insights” The recent downfall of Shoes of Prey has provided a spectacular reminder of the -
Blog
My customers keep telling me things I already know. How do CX leaders avoid this?
By Cameron • April 2, 2019Customer Experience management is a long game. Usually the bigger the issue the longer it will take to resolve (if -
Blog
How to improve the Customer Experience: Closing the Feedback Loop
By Cameron • March 1, 2019Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a -
Blog
How to share Customer Experience Insights Internally?
By Cameron • February 18, 2019Too often we see companies collecting tremendous amounts of customer experience data. However, then complain that they don’t have enough -
Blog
A remarkable season to enchant (not only) your customers
By Resonate • December 5, 2018It’s that magical time of the year again, and here’s your chance to enlighten your customers with a great customer -
Blog
Facial Recognition for CX – Are we there yet?
By Jeff Carruthers • August 15, 2018One of the great things about working in CX is the insanely fast changing world of technology and its potential -
Blog
Negative Feedback
By Resonate Solutions • July 26, 2018Disgruntled customers are your biggest resource for improvement. If a customer complains it doesn’t necessarily mean they are going to -
Blog
Why Start a Voice of Customer Program?
By Madhuri Alse • July 2, 2018In today’s world, most of the companies see a strong CX program as a must have in their arsenal to -
Blog
#CxBites: 3 Must-haves That Will Set You Up For An NPS Win.
By Resonate • May 16, 2018Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will -
Blog
CX Bites
By Resonate • May 16, 2018We’re excited to launch #CXBites – a video series exploring the CX space with Resonate. We hope you join us
