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How can Leaders Embody the Customer Centric Vision? Here are Six “Must Do’s”
By Jeff Carruthers • June 2, 2016Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation -
Why Closing the Loop is Essential for Driving Customer Advocacy
By Resonate • May 26, 2016Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this -
NPS, Customer Centricity and Employee Engagement
By Resonate • May 5, 2016The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no -
Our Delivery Methodology
By Anchalee Hasty • February 23, 2016Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited
