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CX Industry News | Thought Leadership | Experience Management Guides & Tips

1-9 of 158 results
  • Blog

    How Mindsets and Dream Experiences Shape Retail Growth

    How Mindsets and Dream Experiences Shape Retail Growth

    By Federico Sasse • July 8, 2025
    TLDR: It’s a bright summer Saturday in Sydney. The kind of day where shopping isn’t just about running an errand
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  • Blog

    Which Parent Segments Are Most Likely to Switch Nursery Providers—and Why

    Churn Watch: Which Parent Segments Are Most Likely to Switch Nursery Providers—and Why?

    By Federico Sasse • July 4, 2025
    TLDR: Most families don’t leave a nursery in a dramatic exit. There’s no big speech. No confrontation. Instead, it starts
  • Blog

    How Nursery Subsidies Are Shaping Provider Choice and Competition

    How Nursery Subsidies Are Shaping Provider Choice and Competition

    By Federico Sasse • July 1, 2025
    TLDR: For years, in the United Kingdom for example, families have been caught in a tough balancing act: wanting the
  • Blog

    How Great Customer Experience Becomes Your Differentiator in a Crowded Market

    How Great Customer Experience Becomes Your Differentiator in a Crowded Market

    By Aryne Monton • June 26, 2025
    TLDR: Your products are good. Your prices are competitive.But sales are stalling. Competitors are popping up overnight. And your loyal
  • Blog

    Customer Experience Transformation What It Is and Why It Matters

    Customer Experience Transformation: What It Is and Why It Matters

    By Alvier Marqueses • June 19, 2025
    TLDR: There comes a moment in every business’s life where the road forks. One path leads to more of the
  • Blog

    How Work Patterns & Other Factors Are Reshaping Childcare Needs

    By Federico Sasse • June 13, 2025
    TLDR: The childcare landscape in Australia is in the midst of a transition. As work patterns shift and families rethink
  • Blog

    The Three Childcare Parent Personas: How Each Family Segment Chooses a Provider

    By Federico Sasse • June 3, 2025
    TLDR: Not all parents’ childcare needs are created equal. Some drop off every day without a second thought. Others debate
  • Blog

    Resonate CX Celebrates New G2 Spring 2025 Wins, Cementing Its Role as a Leader in Customer Experience Management 

    By Aryne Monton • June 1, 2025
    Sydney, June 2025 — Resonate CX is proud to announce another round of recognition from G2, the world’s largest and
  • Blog

    Stop Losing Sales: How to Improve Basket Size, Checkout, and Delivery in 2025

    By Federico Sasse • May 29, 2025
    TLDR: Retailers in Australia now face a different business landscape from that of even just a few years before. Evolving