CX and VoC Programs – 3 tips for selecting a partner
An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the … Read more
NPS, Customer Centricity and Employee Engagement
“When an organisation is committed to creating a culture of customer centricity, those employees who want to share in the … Read more
5 Tips to launching your Customer Experience (CX) Program
Launching a customer experience or CX program can be a big task, but understanding some of the key steps that … Read more
Driving Customer Advocacy with Co-creation
Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed … Read more
Our Delivery Methodology
Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited … Read more
