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CX and VoC Programs – 3 tips for selecting a partner

by Resonate

An overall expertise in CX and VoC is critical to a good and successful partnership.   As businesses recognise the … Read more

Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

NPS, Customer Centricity and Employee Engagement

by Resonate

“When an organisation is committed to creating a culture of customer centricity, those employees who want to share in the … Read more

Categories Uncategorized

5 Tips to launching your Customer Experience (CX) Program

by Resonate
5-Tips-CX-Program

Launching a customer experience or CX program can be a big task, but understanding some of the key steps that … Read more

Categories Customer Experience Management, Resonate Insider

Driving Customer Advocacy with Co-creation

by Anchalee Hasty
Driving-Customer-Advocacy-with-Co-creation

Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed … Read more

Categories Uncategorized

Our Delivery Methodology

by Anchalee Hasty
Blog-Resonate-Methodology

Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited … Read more

Categories Best Practices, Customer Experience Management, Resonate Insider
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Recent Posts

  • A 4-Step Approach to Turn Customer Data into Insights
  • 3 Ways B2B Businesses Benefit from a Voice of the Customer Program
  • Why Customer Feedback Programs are Essential for B2B Companies
  • Improve Customer Experience with These Top 5 Technologies
  • 6 Helpful Solutions to Common Voice of the Customer Mistakes

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Recent Comments

  • CX and VoC Programs – 3 tips for selecting a partner on Our Delivery Methodology
  • 5 ways to make sure your Voice of Customer Program gets you actionable insights on Improving CX: Are you in it for the Long Run? You Should Be!
  • It’s time to change the CX conversation on No Substitute for Listening to and Observing Customers
  • Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes on 3 Key Focus Points to Increase NPS post-COVID-19
  • Different types of NPS - why and when to use them on 3 Must-do Strategies to Manage your NPS Program during COVID-19

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Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite
    • Complaints Experience
    • Facial Emotion Analytics
    • Market Research
  • NPS®
    • NPS® Platform
    • NPS® Case Studies
  • Industries
    • Retail
    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Blog
    • E-commerce Insights 2021
    • Customer Experience Glossary
  • About Us
    • Resonate Team
    • Women @ Resonate
    • Partners
    • Newsroom
  • Request Demo