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COVID

Customer Experience Touchpoints To Consider

September 19, 2024October 29, 2020 by Nate Barham
Customer journey

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

Categories Customer Experience, CX Tips, Retail

CX and the New Normal (Part 1) : Are you prepared for the shift-to-online?

September 9, 2024October 15, 2020 by Nate Barham
Voice of customer

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

Categories Customer Experience, CX Tips, Retail

3 Key Focus Points to Increase NPS post-COVID-19

September 19, 2024May 7, 2020 by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters

Categories CX Tips, General, Net Promoter Score

4 Main Customer Personas Emerging During the Crisis

August 9, 2024May 5, 2020 by Nate Barham
4 Main Customer Personas Emerging During the Crisis

The COVID-19 health crisis has shifted the relationship between customers and businesses to an unprecedented extent. Customers are approaching businesses with shifted expectations

Categories Customer Experience, CX News, General

3 Must-do Strategies to Manage your NPS Program during COVID-19

May 2, 2025April 30, 2020 by Nate Barham
nps

The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how

Categories CX Tips, General, Net Promoter Score

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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • VoC Management Platform
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo