CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, …
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, …
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …
1. Customer Experience is one of the key strategies for your business. 2. You have the full support …