Customer experience – a human perspective
In the era of customer focus and fierce competition, a natural step for you will be to implement a customer
feedback
3 Key Steps Before You Start An NPS Program
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped?
4 Ways You Can Create a Feedback Culture In Your Company
So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue
Using Business Driver Data to be more Proactive with CX
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside
Four Steps to Driving Customer Experience in an Organisation
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than
The Limitations of Frontline Focused Feedback Programs
I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and
