feedback Archives - Resonate Solutions

Customer experience – a human perspective

November 3, 2022April 30, 2019 by Arpita Chauhan

CX Human Perspective

In the era of customer focus and fierce competition, a natural step for you will be to implement a customer …

3 Key Steps Before You Start An NPS Program.

July 14, 2023May 9, 2018 by Resonate

NPS Discussion

Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? …

4 Ways You Can Create a Feedback Culture In Your Company

October 21, 2022February 26, 2018 by Resonate

customer feedback

So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue …

Using Business Driver Data to be more Proactive with CX

September 13, 2023December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …

Four Steps to Driving Customer Experience in an Organisation

November 18, 2016 by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …

The Limitations of Frontline Focused Feedback Programs

August 29, 2016 by Resonate

I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.