Wizu Workspace: 100% Automated Feedback for Stronger Renewals
Wizu Workspace replaced annual surveys and manual spreadsheets with always-on member feedback, giving teams real-time insight to improve renewals, strengthen member relationships, and increase lifetime value.
Read the Full CX Case Study
Automated Survey Delivery
No manual survey building, distribution or spreadsheet processing — team time redirected from admin to member action.
Unified Platform
Replaced multiple fragmented tools and manual spreadsheets with one live view of member sentiment across every location.
Always-On Feedback
Feedback shifted from annual or end-of-contract cadence to real-time, triggered by member behaviour and journey signals
How Wizu Identified Member Issues Before They Affected Retention
Feedback Cadence
Annual surveys, or surveys only at end-of-contract — the most important journey moments happened without any data.
Always-on feedback triggered automatically by real-time member behaviour and journey signals, from move-in through to renewal.
Team Effort
Hours per week spent building surveys, distributing them, and processing bulk-spreadsheet responses one by one, manually.
Zero manual survey effort; real-time AI processing surfaces themes and sentiment as they arrive.
Renewal Conversations
Transactional and generic — no live member sentiment to ground the conversation, including on price increases.
Evidence-led and specific — teams cite recent feedback in every renewal, from more space discussions to price-increase conversations.
“Resonate CX is a massive time-saver. It takes away that whole manual process and
automates as much of it as possible, while still keeping that human point of contact and
interaction. It’s the best of both worlds.
It’s really specific and intentional. I can bring up that feedback in the conversation, explore how we can improve, and ensure the client feels heard. Whether that renewal involves taking more space or even a price increase, Resonate CX has helped us understand what that client specifically needs.”
Nicoletta CantrillClient Experience Manager | Wizu Workspace
Turning Member Insights into Better Renewal Conversations
Always-on feedback closes the gap between insight and action
Resonate CX shifted Wizu from annual surveys to real-time feedback triggered by member journey signals, allowing teams to act while the experience is still fresh.
Automation turns admin time into member-facing action
Automating survey delivery removed the manual process of building, distributing and processing surveys, freeing teams to focus on members while keeping the human touch.
Real-time NPS makes renewal conversations more meaningful
Live NPS and feedback gave Wizu specific insights to bring into renewal conversations, from taking more space to discussing price increases.
Benchmarking turns high-performing centres into shared best practice
Live scores across locations helped teams understand what high-performing centres were doing differently and share those practices across the network.
Feedback uncovered a hidden membership-benefit gap
Real-time feedback revealed that some members were unaware of existing benefits. Improving communication lifted scores without changing the offer.
Closed-loop response creates accountability
Clear ownership and live SLA tracking helped frontline teams respond faster and made closed-loop follow-up a shared operational discipline.
Wizu Workspace is a UK flexible workspace provider offering serviced offices, coworking spaces, and meeting facilities designed to help businesses thrive.
Real Estate
HEADQUARTERSLeeds, United Kingdom
We Are the Right CX Partner for You
Speak to us and find out how we can help your business thrive.
Recognised for CX Excellence: Fall 2026
Related Resources
-
- Case Study
Workspace Group
Achieved 50%+ survey response rates and data-backed investments improving Wi-Fi, facilities, and sustainability scores. -
- Case Study
Spacemade
Swapped 6–12 month surveys for weekly CX signals, lifting response volume 25% to enable proactive retention.
