Aryne Monton
Content Specialist at Resonate CX. She translate complex trends into engaging narratives that resonate across the globe.
Blog
Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure
Unresolved issues are the core reason CX fails and customers churn. The brands that win will be the ones that deliver resolution consistently, and empower their frontline to close every loop.
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Why Technology in CX Fails Without Human Insight
CX technology isn’t the problem. Weak strategy and misalignment are. Discover how people-first CX drives better outcomes than tools alone.
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Resonate CX Hosts Exclusive UK Executive Lunch Revealing What’s Driving In-Store Retail Growth in 2025
Resonate CX has concluded an exclusive executive lunch in London, bringing together senior retail leaders to explore insights from its 2025 Current State of Retail Customers UK research. The closed-door session focused on the in-store experience drivers shaping conversion, loyalty, and customer advocacy as retailers plan for FY26.
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What is Customer Centricity?
TLDR: When was the last time you stopped designing what you thought was the problem, and asked customers what they
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Eliminating “Bad Profits” to Unlock Loyalty-Driven Customer Experience (CX) Growth
Are your fees driving customers away? Discover how identifying and eliminating "bad profits" transforms customer resentment into long-term loyalty and increased customer lifetime value.
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How to Handle Fake Online Reviews
Protect your brand's credibility. Discover expert strategies for identifying suspicious online reviews and building a genuine, positive review culture to outweigh any negativity.
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The 3 Customer Profiles You Cannot Ignore
Stop treating all customers the same. Discover the 3 crucial customer profiles—Low-Touch Realist, Practical Resolver, and Heavy Seeker—and tailor your CX strategy to maximize loyalty and minimize churn.
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The Future of Experience Management in a Recession
Is your CX recession-proof? Discover the three essential pillars of a resilient customer experience strategy: empowering self-service, data-driven personalization, and innovation.
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Resonate CX Hosts Current State of Omni-Channel Retail 2025 Roadshow in Sydney
In an exclusive circle of Australia’s retail leaders, Resonate CX is poised to stage its Current State of Omni-Channel Retail 2025, a high-stakes, invite-only executive forum where strategic decisions will meet fresh consumer insight.
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Resonate CX Brings Current State of Retail 2025 UK Insights to London Executives
Following the success of its 2024 Brick-and-Mortar Retail report in Australia, Resonate CX hosted an exclusive executive lunch in London to unveil the UK edition of its Current State of Retail 2025 report.
