Luna Wen, Author at Resonate Solutions

A 4-Step Approach to Turn Customer Data into Insights

February 15, 2023December 3, 2021 by Luna Wen

Data insights

Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain …

Top 5 Technologies For Improving Customer Experience

September 4, 2023October 12, 2021 by Luna Wen

Online shopping

Improving Customer Experience (CX) is essential for businesses to succeed in today’s competitive market. Nowadays, many businesses are focusing on …

5 Lessons I have learnt from working in a Start-up

October 21, 2022May 28, 2020 by Luna Wen

5 lessons from start-up

While many graduates are aiming to get into large organisation Graduate Programs, I happen to have started my career from …

Opportunities Series: Reconstructing Team Habits

November 3, 2022April 7, 2020 by Luna Wen

Opportunities

I’m Luna Wen, a blogger, a mother and a junior software engineer currently working at Resonate Solutions. Three years ago, …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.