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Luna Wen

A 4-Step Approach to Turn Customer Data into Insights

by Luna Wen
Data insights

Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain … Read more

Categories Best Practices

Improve Customer Experience with These Top 5 Technologies

by Luna Wen
Online shopping

Technologies gaining popularity that improve Customer Experience are a central focus for many businesses. As a result this article will … Read more

Categories Customer Experience Management

5 Lessons I have learnt from working in a Start-up

by Luna Wen
5 lessons from start-up

While many graduates are aiming to get into large organisation Graduate Programs, I happen to have started my career from … Read more

Categories Employee Experience, Opportunity Series, Resonate Insider

Opportunities Series: Reconstructing Team Habits

by Luna Wen
Opportunities

I’m Luna Wen, a blogger, a mother and a junior software engineer currently working at Resonate Solutions. Three years ago, … Read more

Categories Opportunity Series

Recent Posts

  • A 4-Step Approach to Turn Customer Data into Insights
  • 3 Ways B2B Businesses Benefit from a Voice of the Customer Program
  • Why Customer Feedback Programs are Essential for B2B Companies
  • Improve Customer Experience with These Top 5 Technologies
  • 6 Helpful Solutions to Common Voice of the Customer Mistakes

Categories

  • Best Practices
  • COVID-19
  • Customer Experience Management
  • CX Metrics
  • CXBites
  • Employee Experience
  • New Normal Series
  • Opportunity Series
  • Resonate Insider
  • Uncategorized
  • Voice of the Customer

Recent Comments

  • CX and VoC Programs – 3 tips for selecting a partner on Our Delivery Methodology
  • 5 ways to make sure your Voice of Customer Program gets you actionable insights on Improving CX: Are you in it for the Long Run? You Should Be!
  • It’s time to change the CX conversation on No Substitute for Listening to and Observing Customers
  • Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes on 3 Key Focus Points to Increase NPS post-COVID-19
  • Different types of NPS - why and when to use them on 3 Must-do Strategies to Manage your NPS Program during COVID-19

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  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite
    • Complaints Experience
    • Facial Emotion Analytics
    • Market Research
  • NPS®
    • NPS® Platform
    • NPS® Case Studies
  • Industries
    • Retail
    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Blog
    • E-commerce Insights 2021
    • Customer Experience Glossary
  • About Us
    • Resonate Team
    • Women @ Resonate
    • Partners
    • Newsroom
  • Request Demo