Why Closed Loop Feedback is Important to Increased Customer Advocacy
In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop …
Customer Experience Management
How to Provide the Best Retail Customer Experience
What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It …
Improve In-Store Sales With An Omni-Channel Retail Approach
In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with …
Customer Purchase: When Do Customers Make an Impulse Buy?
Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon …
Top Causes of In-Store Churn and How to Prevent Them
While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula …
In-store Shopping Experience: Why Customers Keep Coming Back
We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour …
Top 5 CX Books To Read in 2023
In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses …
Top 5 Steps To Setup An Effective Closed Loop Feedback Process
Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent …
Emerging Trends transforming the Customer Experience (CX) landscape in 2023
An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever, …
The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects …
