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Customer Experience Management

Why Customer Feedback Programs are Essential for B2B Companies

by Mita Bedi

Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more

Categories Best Practices, Customer Experience Management

Improve Customer Experience with These Top 5 Technologies

by Luna Wen
Online shopping

Technologies gaining popularity that improve Customer Experience are a central focus for many businesses. As a result this article will … Read more

Categories Customer Experience Management

Overcome Survey Fatigue: The Best Tips in 2021

by Awais Jan
Overcome survey fatigue

Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue … Read more

Categories Customer Experience Management

Ultimate Customer Experience: How to win at CX like Apple & LEGO

by Justin Reiss
Apple and LEGO

The ultimate customer experience pays dividends. According to Forrester, brands with the best customer experience generate 5.7 times more revenue … Read more

Categories Customer Experience Management

Different types of NPS – why and when to use them

by Pallavi Jankiraman
Brand NPS, Transactional NPS, Episodic NPS

All of us have, at some point, received a text or email survey from our favourite service provider asking  “How likely are you to … Read more

Categories Customer Experience Management

CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more

Categories Customer Experience Management

Childcare Customer Experience: Opportunities for Growth

by Tuuli Toivainen
Childcare customer experience

The childcare sector has experienced dramatic growth and childcare customer experience is becoming critical to the success of centres. The … Read more

Categories COVID-19, Customer Experience Management

CX and the New Normal (Part 1) : Are you prepared for the shift-to-online?

by Nate Barham
Voice of customer

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more

Categories COVID-19, Customer Experience Management, New Normal Series

Voice of Customer Programs: How to get actionable insights

by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become … Read more

Categories Best Practices, Customer Experience Management

3 Key Focus Points to Increase NPS post-COVID-19

by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters … Read more

Categories Best Practices, COVID-19, Customer Experience Management
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Recent Posts

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  • 3 Ways B2B Businesses Benefit from a Voice of the Customer Program
  • Why Customer Feedback Programs are Essential for B2B Companies
  • Improve Customer Experience with These Top 5 Technologies
  • 6 Helpful Solutions to Common Voice of the Customer Mistakes

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  • CX and VoC Programs – 3 tips for selecting a partner on Our Delivery Methodology
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  • Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes on 3 Key Focus Points to Increase NPS post-COVID-19
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