Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more
Customer Experience Management
Improve Customer Experience with These Top 5 Technologies
Technologies gaining popularity that improve Customer Experience are a central focus for many businesses. As a result this article will … Read more
Overcome Survey Fatigue: The Best Tips in 2021
Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue … Read more
Ultimate Customer Experience: How to win at CX like Apple & LEGO
The ultimate customer experience pays dividends. According to Forrester, brands with the best customer experience generate 5.7 times more revenue … Read more
Different types of NPS – why and when to use them
All of us have, at some point, received a text or email survey from our favourite service provider asking “How likely are you to … Read more
CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
Childcare Customer Experience: Opportunities for Growth
The childcare sector has experienced dramatic growth and childcare customer experience is becoming critical to the success of centres. The … Read more
CX and the New Normal (Part 1) : Are you prepared for the shift-to-online?
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
Voice of Customer Programs: How to get actionable insights
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become … Read more
3 Key Focus Points to Increase NPS post-COVID-19
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters … Read more
