employee experience platform Archives | Resonate Solutions

Employee Experience in the New normal

October 10, 2023March 22, 2021 by Bevan Klumpp

The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to …

A Holistic Approach to Experience: Why CX and EX are equally important.

October 10, 2023May 31, 2018 by Resonate

A Holistic Approach to Experience: Why CX and EX are equally important

Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together …

NPS, Customer Centricity and Employee Engagement

October 10, 2023May 5, 2016 by Resonate

The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.