Different Types Of NPS – Why And When To Use Them
All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to …
All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to …
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …
Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally …
Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay …
Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will …
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? …
Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely …
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …