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NPS

Different Types Of NPS – Why And When To Use Them

October 10, 2023January 27, 2021 by Pallavi Jankiraman
Brand NPS, Transactional NPS, Episodic NPS

All of us have, at some point, received a text or email survey from our favorite service provider asking  “How likely are you to …

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Categories NPS

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

October 10, 2023June 23, 2020 by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …

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Categories Best Practices, CX Metrics, NPS

3 Key Focus Points to Increase NPS post-COVID-19

October 10, 2023May 7, 2020 by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …

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Categories Best Practices, COVID-19, Customer Experience, Customer Experience Management, NPS

3 Must-do Strategies to Manage your NPS Program during COVID-19

October 10, 2023April 30, 2020 by Nate Barham
nps

The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …

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Categories Best Practices, COVID-19, Customer Experience Management, NPS

Top 5 business impacts of a successful NPS program

October 10, 2023April 23, 2020 by Alejandro Cardenas
Top 5 impacts of NPS Program

Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally …

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Categories Customer Experience Management, NPS

Improving CX: Are you in it for the Long Run? You Should Be!

October 10, 2023June 3, 2019 by Awais Jan
Improving CX: Are you in it for the Long Run? You Should Be!

Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay …

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Categories Best Practices, Customer Experience Management, NPS

#CxBites: 3 Must-haves That Will Set You Up For An NPS Win.

October 10, 2023May 16, 2018 by Resonate

Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will …

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Categories CXBites, NPS

3 Key Steps Before You Start An NPS Program.

October 10, 2023May 9, 2018 by Resonate
NPS Discussion

Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? …

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Categories Best Practices, Customer Experience Management, NPS

Net Promoter Score® (NPS) Survey Design based on Co-creating with Customers

October 10, 2023August 19, 2016 by Resonate
Net Promoter Score

Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely …

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Categories Best Practices, Customer Experience Management, CX Metrics, NPS, Resonate Insider

How To Design A Killer NPS Program For Retailers

October 10, 2023July 7, 2016 by Resonate

Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …

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Categories Best Practices, Customer Experience Management, CX Metrics, NPS, Retail
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Sandvik
Case Study
Improving Customer Loyalty with Sandvik
Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.
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Expedia
Case Study
Helping Expedia focus on key drivers that matter the most
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
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Rebel
Case Study
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
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Walmart
Case Study
How Walmart Empowered their Frontline to Improve Customer Experience
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
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NSW
Case Study
On a Customer-first transformation journey with NSW Business Chamber
NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.
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BCF
Case Study
Omnichannel Experience Delivery with BCF
With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.
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