CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
Ask yourself; · Would you fill in a five-minute survey with 20 questions for buying a burger? · Would it … Read more
The childcare sector has experienced dramatic growth and childcare customer experience is becoming critical to the success of centres. The … Read more
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data … Read more
While many graduates are aiming to get into large organisation Graduate Programs, I happen to have started my career from … Read more
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become … Read more
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters … Read more
The COVID-19 health crisis has shifted the relationship between customers and businesses to an unprecedented extent. Customers are approaching businesses with shifted expectations … Read more