The Top Benefits of Employee Experience Management Software
Today’s work era has seen an accelerated movement towards a more complex way of working coupled with an ever-increasing shortage …
Employee Engagement
Leading the Change for Customer Experience
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …
Four Steps to Driving Customer Experience in an Organisation
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …
Ignoring Customer Experience in Retail is Not an Option
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …
How can Leaders Embody the Customer Centric Vision? Here are Six “Must Do’s”
Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation …
NPS, Customer Centricity and Employee Engagement
The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no …
