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NPS Programs

CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

September 26, 2023November 17, 2020 by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, …

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Categories Customer Experience Management

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

September 12, 2023June 23, 2020 by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …

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Categories Best Practices, CX Metrics

3 Key Focus Points to Increase NPS post-COVID-19

October 17, 2022May 7, 2020 by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …

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Categories Best Practices, COVID-19, Customer Experience Management

Using Business Driver Data to be more Proactive with CX

September 13, 2023December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …

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Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Leading the Change for Customer Experience

November 3, 2022November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …

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Categories Customer Experience Management, Resonate Insider

Net Promoter Score – Stop Obsessing Over the Score

November 2, 2016 by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …

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Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Net Promoter Score® (NPS) Survey Design based on Co-creating with Customers

September 7, 2023August 19, 2016 by Resonate
Net Promoter Score

Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely …

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Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

How To Design A Killer NPS Program For Retailers

September 12, 2023July 7, 2016 by Resonate

Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …

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Categories Best Practices, Customer Experience Management, CX Metrics, Retail

Ignoring Customer Experience in Retail is Not an Option

September 4, 2023June 30, 2016 by Resonate

Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …

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Categories Best Practices, Customer Experience Management, Resonate Insider, Retail

5 Tips To Drive Business Growth with a CX Program

April 18, 2023June 8, 2016 by Resonate

  1. Customer Experience is one of the key strategies for your business.    2. You have the full support …

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Categories Customer Experience Management, CX Metrics, Resonate Insider
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Recent Posts

Improve In-Store Sales With An Omni-Channel Retail Approach

Improve In-Store Sales With An Omni-Channel Retail Approach

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Customer Purchase: When Do Customers Make an Impulse Buy? 

Customer Purchase: When Do Customers Make an Impulse Buy? 

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Top Causes of In-Store Churn and How to Prevent Them

Top Causes of In-Store Churn and How to Prevent Them

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In-store Shopping Experience: Why Customers Keep Coming Back

In-store Shopping Experience: Why Customers Keep Coming Back

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Article Categories

  • B2B4
  • Best Practices34
  • COVID-196
  • Customer Experience5
  • Customer Experience Management64
  • Customer feedback3
  • Customer feedback platform2
  • CX Metrics17
  • CXBites3
  • Education1
  • Employee Experience5
  • Financial Services2
  • Healthcare3
  • IT/Tech3
  • Local Government1
  • New Normal Series2
  • Opportunity Series2
  • Resonate Insider21
  • Retail14
  • Uncategorized16
  • VOC platform1
  • Voice of the Customer3

Sandvik
Case Study
Improving Customer Loyalty with Sandvik
Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.
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Expedia
Case Study
Helping Expedia focus on key drivers that matter the most
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
Read more
Rebel
Case Study
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
Read more
Walmart
Case Study
How Walmart Empowered their Frontline to Improve Customer Experience
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
Read more
NSW
Case Study
On a Customer-first transformation journey with NSW Business Chamber
NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.
Read more
BCF
Case Study
Omnichannel Experience Delivery with BCF
With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.
Read more
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  • Product
    • Customer Experience Platform
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    • Social Suite | Resonate Solutions
    • Complaints Experience
    • Facial Emotion Analytics
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    • Education
    • Local Government
    • Case Studies
  • Resources
    • Resonate Blog
    • Case Studies
    • Reports
      • State of Brick-and-Mortar Retail Customers
      • Childcare Customer Opportunities
      • E-commerce Insights
    • Webinars
      • Current State of Brick-and-Mortar Retail Customers
      • LGA Citizen Experience Opportunities 2023
    • Glossary
  • About
    • Partners
    • Newsroom
  • Request Demo