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NPS Programs

CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

March 28, 2025November 17, 2020 by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

Categories Customer Experience, CX Tips, Retail

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

October 11, 2024June 23, 2020 by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data

Categories CX Tips, General, Net Promoter Score

3 Key Focus Points to Increase NPS post-COVID-19

September 19, 2024May 7, 2020 by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters

Categories CX Tips, General, Net Promoter Score

Using Business Driver Data to be more Proactive with CX

March 28, 2025December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside

Categories Customer Experience, CX Tips, General

Leading the Change for Customer Experience

March 28, 2025November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply

Categories Customer Experience, CX Tips, General

Net Promoter Score – Stop Obsessing Over the Score

March 28, 2025November 2, 2016 by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over

Categories CX Tips, General, Net Promoter Score

Net Promoter Score® (NPS) Survey Design based on Co-creating with Customers

September 9, 2024August 19, 2016 by Resonate
Net Promoter Score

Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely

Categories CX Tips, General, Net Promoter Score

How To Design A Killer NPS Program For Retailers

March 28, 2025July 7, 2016 by Resonate
Busy Coffee shop

Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional

Categories CX Tips, Net Promoter Score, Retail

Ignoring Customer Experience in Retail is Not an Option

March 28, 2025June 30, 2016 by Resonate
Clothes hanging on closet

Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that

Categories Customer Experience, CX Tips, Retail

5 Tips To Drive Business Growth with a CX Program

August 16, 2024June 8, 2016 by Resonate
Driving in a car

  1. Customer Experience is one of the key strategies for your business.    2. You have the full support

Categories Customer Experience, CX Tips, General
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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo