Why Closing the Loop is Essential for Driving Customer Advocacy
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this
NPS Programs
CX and VoC Programs – 3 tips for selecting a partner
An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value
NPS, Customer Centricity and Employee Engagement
The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no
