3 Key Steps Before You Start An NPS Program
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped?
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped?
As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map –
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over
Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this
The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no