Top 5 CX Books To Read in 2023
In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses …
In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses …
All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to …
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, …
Ask yourself; · Would you fill in a five-minute survey with 20 questions for buying a burger? · Would it …
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …
Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally …
Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses …
The Evolution of CX in Retail The integration of contextual data has long been understood to drive value in NPS …
Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will …