Top 5 CX Books To Read in 2023
In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses …
NPS
Different Types Of NPS – Why And When To Use Them
All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to …
CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, …
It’s time to change the CX conversation
Ask yourself; · Would you fill in a five-minute survey with 20 questions for buying a burger? · Would it …
Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …
3 Key Focus Points to Increase NPS post-COVID-19
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …
Top 5 business impacts of a successful NPS program
Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally …
The Loyalty Edge for Financial Planners
Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses …
Follow the Shopper, Follow the Money
The Evolution of CX in Retail The integration of contextual data has long been understood to drive value in NPS …
#CxBites: 3 Must-haves That Will Set You Up For An NPS Win.
Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will …
