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NPS

Top 5 CX Books To Read in 2023

September 20, 2024June 5, 2023 by Resonate Solutions
Featured image for the blog showcasing the top 5 customer experience books to read in 2023

In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses

Categories Customer Experience, CX Tips, General

Different Types Of NPS – Why And When To Use Them

April 5, 2025January 27, 2021 by Pallavi Jankiraman
Brand NPS, Transactional NPS, Episodic NPS

All of us have, at some point, received a text or email survey from our favorite service provider asking  “How likely are you to

Categories CX Tips, General, Net Promoter Score

CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

March 28, 2025November 17, 2020 by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

Categories Customer Experience, CX Tips, Retail

It’s time to change the CX conversation

March 28, 2025November 10, 2020 by Ali Thompson
Customer experience

Ask yourself; · Would you fill in a five-minute survey with 20 questions for buying a burger? · Would it

Categories Customer Experience, CX Tips, General

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

October 11, 2024June 23, 2020 by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data

Categories CX Tips, General, Net Promoter Score

3 Key Focus Points to Increase NPS post-COVID-19

September 19, 2024May 7, 2020 by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters

Categories CX Tips, General, Net Promoter Score

Top 5 business impacts of a successful NPS program

September 20, 2024April 23, 2020 by Alejandro Cardenas
Top 5 impacts of NPS Program

Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally

Categories CX Tips, General, Net Promoter Score

The Loyalty Edge for Financial Planners

October 11, 2024July 11, 2019 by Jeff Carruthers
financial-planner-cx

Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses

Categories B2B, Customer Experience, CX Tips, Finance, Voice of the Customer

Follow the Shopper, Follow the Money

October 10, 2024February 21, 2019 by Jeff Carruthers
Follow the customer

The Evolution of CX in Retail The integration of contextual data has long been understood to drive value in NPS

Categories Customer Experience, CX Tips, Net Promoter Score, Retail

#CxBites: 3 Must-haves That Will Set You Up For An NPS Win.

August 21, 2024May 16, 2018 by Resonate

Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will

Categories CX Tips, General, Net Promoter Score
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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo