User Experience Archives - Resonate Solutions

UX in a CX Context: “Seeing the Wood for the Trees”

October 28, 2022August 7, 2017 by Jeff Carruthers

The difference between CX & UX Whilst User Experience (UX) and Customer Experience (CX) are very similar concepts, the terms …

Why Omnichannel is a Must for Retail

September 4, 2023May 25, 2017 by Tony

The imminent arrival of Amazon has seen the Australian retail landscape shape up for a major disruption. This, in addition …

Technology’s Role in Transforming Customer Experience

September 4, 2023May 1, 2017 by Tony

Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver …

Leading the Change for Customer Experience

November 3, 2022November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …

Technology Evolution at Resonate

August 25, 2023August 4, 2016 by Eric Leung

Over the past years, having built our flagship product in Resonate Platform around 2011, we became increasingly aware that we …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.