Latrobe Community Health Service
(LCHS) Case Study
Discover how Resonate.CX helped LCHS achieve a 61% increase in feedback responses and a peak NPS of +77 in this compelling case study.
Transforming CX in NON-PROFITS
LCHS Case Study with Resonate.CX | +77 NPS
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A Perfect Partnership
Significant Feedback Increase
61% rise in customer feedback responses.
Peak NPS Achievement
NPS score soared to +77, indicating high customer satisfaction.
Efficient Feedback Management
Utilization of Resonate.CX's AI-powered dashboard for real-time feedback and swift resolution.
Data Privacy Compliance
Assurance of strict adherence to data privacy laws with local data storage.
Scalable CX Program
Seamless scaling across multiple services with consistent response rates of 20-25%.
Cultural Integration
Establishment of a CX-centric culture with dedicated CX Champions and comprehensive training.
AI-Powered Insights
Leveraging AI-based Text Analytics for actionable insights and continuous service improvements.
Strategic Partnership
Demonstrating the power of strategic collaboration in transforming customer experience.
“To be able to manage and design services whether they're new or for service improvement without a platform like Resonate—that has such powerful capabilities—would be impossible.
The new addition of the Text Analytics is fantastic. We get between 800 to 1,000 individual pieces of feedback month so to get any valuable insights out of that would be impossible without the sophisticated Text Analytics.”
Michelle Webster
Manager, Business Development|Latrobe Community Health Service (LCHS)
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