Resonate cx resources
Healthcare
Access healthcare CX insights, reports, and strategies to improve patient experiences and outcomes.
1-6 of 6 results
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- Blog
Customer Experience in Healthcare: What It Is and How to Improve It
Everything healthcare CX leaders need to know about measuring, improving, and acting on patient experience. -
- Coffee with Resonate
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- Video
Delivering Improvement in Service Delivery with LCHS | Video
Discover how Latrobe Community Health Service (LCHS) evolved their customer experience management using Resonate CXM platform, leading to remarkable improvements in service delivery and customer satisfaction. -
- Case Study
Latrobe Community Health Service | Case Study
Achieved a 61% increase in feedback responses and an NPS peak of +77, closing the loop on community health experience. -
- Blog
Real time voice of patient improving customer experience in healthcare
Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at -
- Blog
Aged Care in the CX Spotlight
‘Carrot & Stick’ Incentives to drive CX innovation The Aged Care sector in Australia appears to be set for a -
- Blog
Customer Experience a must have in Healthcare: Compelling reasons the industry can’t ignore
Healthcare industry traditionally has been around providing patient outcomes at optimized efficiencies. However, it is also one of the world’s
