Resonate cx resources
Healthcare
Access healthcare CX insights, reports, and strategies to improve patient experiences and outcomes.
1-6 of 6 results
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- Blog
Customer Experience in Healthcare: What It Is and How to Improve It
Everything healthcare CX leaders need to know about measuring, improving, and acting on patient experience. -
- Video
Delivering Improvement in Service Delivery with LCHS
Discover how Latrobe Community Health Service (LCHS) improved customer experience with Resonate CXM, driving better service delivery and customer satisfaction. -
- Case Study
Latrobe Community Health Service
Achieved a 61% increase in feedback responses and an NPS peak of +77, closing the loop on community health experience. -
- Blog
Real time voice of patient improving customer experience in healthcare
Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at a time and channel convenient for them. There is an… -
- Blog
Aged Care in the CX Spotlight
‘Carrot & Stick’ Incentives to drive CX innovation The Aged Care sector in Australia appears to be set for a sustained period of CX focus and innovation with a “perfect… -
- Blog
Customer Experience a must have in Healthcare: Compelling reasons the industry can’t ignore
Healthcare industry traditionally has been around providing patient outcomes at optimized efficiencies. However, it is also one of the world’s largest and fastest-growing industries and brings with it all the challenges…
