Resonate CX Event

State of the Flexible Workspace Market Insights Report 2026 | United Kingdom

Understand what’s changing, why it matters, and how to respond. Clear insight into what truly drives office attendance and what to do next.

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Why the Flexible Workspace Experience Matters More Than Ever

Deeper insights. Clearer signals. Action you can actually use.

The State of the Flexible Workspace Market Insights Report 2026 goes beyond surface-level trends to reveal what’s really driving demand, usage, and engagement across flexible and hybrid workspaces.

Building on the first edition, this year’s report introduces a sharper, two-layer approach. Year-on-year trackers show how flexible usage patterns and expectations are evolving, while deeper analysis explores the decision dynamics, trade-offs, and investment priorities that influence where, when, and why people choose flexible spaces.

This Exclusive Insight Report Will Cover:

Comparative insights: What has shifted since the first edition – demand signals, utilisation trends, and evolving customer expectations in flex environments.
Drivers of utilisation: Which experience improvements actually increase days on-site (+1, +2) and strengthen member engagement.
Acquisition and conversion: What moves prospects from enquiry to tour to sign-up, and where experience friction causes drop-off.
Regional hotspots: Where the biggest gaps between expectations and reality exist – and the opportunities for flex operators and CRE providers.
Advocacy and NPS: Who promoters and detractors are, and what drives renewals, upgrades, and churn.
Future lens: Sustainability, hospitality-led service, technology, and generational shifts shaping tomorrow’s flexible workspace.

Gain Exclusive Access

Perspectives from industry leaders on what’s shaping commercial real estate in 2026.
Practical insights on how experience is influencing value, retention, and tenant expectations.
An opportunity to connect with peers and exchange ideas in a room of senior decision-makers.

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Loved by This Year’s Attendees — Catch Up On What Made It So Valuable

“Big takeaway here was really around the size of the addressable or potential addressable market that is looking to churn this year and what opportunities that might give us.”

Nick Andrews

Knotel

“Key takeaway is that the patterns and the trends that I’m seeing in my space as an operator being seen across the industry it’s really great to to hear that we’re not alone and that this is this is just the way that the industry is going.”

Luke Fellone

WorkingFrom Hoxton

Moments from This Year’s Event

About the Speaker

Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.

Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.

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