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Author Archive

Madhuri Alse

Blog

Cx Maturity Steps

Evolving your CX Program: 4 simple steps towards CX Success

Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it

Blog

Healthcare

Customer Experience a must have in Healthcare: Compelling reasons the industry can’t ignore

Healthcare industry traditionally has been around providing patient outcomes at optimized efficiencies. However, it is also one of the world’s

Blog

Customer experience notes

Why Start a Voice of Customer Program?

In today’s world, most of the companies see a strong CX program as a must have in their arsenal to