Alvier Marqueses
Alvier Marqueses is the Growth Marketing Manager of Resonate CX. He possesses significant experience as a growth marketing manager, underpinned by a robust background in digital marketing and search visibility engineering. He has a demonstrated history of driving revenue growth across organisations in SaaS, real estate, legal, consultancy, ecommerce, and the B2B field. He earned a Bachelor of Arts degree in Legal Management from the University of Santo Tomas, Philippines.
Blog
The Real Impact of AI on Customer Experience (CX) in 2026
Enhance your AI customer experience strategy with smarter automation and seamless human‑AI collaboration to drive customer satisfaction.
Blog
Customer Experience in Banking and Financial Services: How to Manage and Improve CX Delivery
Customer experience in banking is no longer just a differentiator — it’s a retention imperative. Here’s what financial services organisations need to fix, build, and measure to stay ahead.
Blog
The Evolution of Customer Experience: CX History From Transactional to Transformational
Customer experience (CX) refers to the totality of interactions and perceptions a customer has with a company throughout their journey, from the first point of contact to post-purchase services.
Blog
The Definitive Guide to Choosing the Right CXM Software
Choosing the right CXM software requires strategy. Follow this definitive guide to define CX goals, vet integration needs, and select a vendor for a long-term strategic partnership.
Blog
Customer Experience Data Integration: Connecting Feedback to Action
Unify customer experience data across every touchpoint to eliminate silos, accelerate response, and turn real-time feedback into automated actions.
Blog
How to Rebuild Trust After a Bad Customer Experience
A bad customer experience doesn't have to be the end. This guide shows businesses how to recover from a service mistake, rebuild customer trust, and even strengthen loyalty through effective and proactive communication.
Blog
Best Platforms for Collecting Parent Feedback in Childcare Centres
Parent feedback in childcare is no longer optional. Discover how structured digital platforms improve parent communication, strengthen NQS compliance, and protect enrolment stability across multi-centre childcare networks.
Blog
How External AI Like ChatGPT Is Changing Customer Service
Customers now consult external AI before contacting your service team. Here’s why that changes your funnel, your agent baseline, and your CX strategy.
Blog
Sentiment Analysis: Guide To Unlocking Customer Insights
Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making.
Blog
Ultimate Guide to Successful Retail CX Strategies
Master the best retail customer experience (CX) strategies to boost loyalty and sales. Learn how to leverage omnichannel support, AI personalization, and data analytics to put your customers at the heart of your business.
