Alvier Marqueses
Alvier Marqueses is the Growth Marketing Manager of Resonate CX. He possesses significant experience as a growth marketing manager, underpinned by a robust background in digital marketing and search visibility engineering. He has a demonstrated history of driving revenue growth across organisations in SaaS, real estate, legal, consultancy, ecommerce, and the B2B field. He earned a Bachelor of Arts degree in Legal Management from the University of Santo Tomas, Philippines.
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30-60-90-Day NPS Strategic Plan for Launching and Scaling NPS Programs
Learn how to build an effective NPS strategic plan using our 30-60-90 day roadmap. Launch surveys, set up feedback loops, and improve customer loyalty fast.
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NPS Software Buyer’s Checklist: 47 Questions to Ask Vendors
NPS software decisions should not be guesswork. Use this 47-question buyer’s checklist to compare vendors, uncover gaps, and select a tool that genuinely supports your CX goals.
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What Is a Good NPS Score? The Basics Explained
What is a good NPS Score? Discover ways to measure loyalty, analyse results, and create surveys that truly work.
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Employee Experience (EX) and Customer Experience (CX): Why Frontline Alignment Drives Revenue
Discover four practical steps to align your frontline teams with CX goals to ensure every customer interaction contributes to long-term business growth.
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Always-On Customer Experience: The Secret to Continuous Growth
Learn why always-on customer experience outperforms traditional surveys and how continuous feedback fuels retention, NPS, and growth.
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NPS Benchmarks and What Counts as a ‘Good’ Score by Industry
NPS Benchmarks show how your score measures up against peers. Get a clear view of typical scores across industries and learn how CX, marketing, and product teams can use them to drive growth.
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The Complete Guide on How to Calculate Your NPS Score with an ROI Calculator
How to calculate NPS Score for your business easily. This guide shows you the way, explains the metrics, and helps you make data-driven decisions that improve customer experience.
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12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)
The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business.
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Types of Customer Experience (CX) Surveys – Templates with Sample Questions
This article provides a comprehensive guide to 30 different types of customer experience (CX) surveys—each designed to match specific moments in the customer journey.
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Customer Experience Management Platform vs. Survey Maker: A Comprehensive Comparison
Is your survey tool enough? Learn the key differences between simple survey builders and holistic CXM platforms. Move beyond basic listening to predictive intelligence and organization-wide action.
