Resonate cx resources
Author Archive
Alvier Marqueses
Alvier Marqueses is the Growth Marketing Manager of Resonate CX. He possesses significant experience as a growth marketing manager, underpinned by a robust background in digital marketing and search visibility engineering. He has a demonstrated history of driving revenue growth across organisations in SaaS, real estate, legal, consultancy, ecommerce, and the B2B field. He earned a Bachelor of Arts degree in Legal Management from the University of Santo Tomas, Philippines.
-
Blogs
How Property Developers Can Use Journey Mapping and VoC to Drive Referrals
Learn how property developers can use a voice of customer program and journey mapping to capture buyer feedback, improve handovers, and turn homeowners into referrals. -
Blogs
How Co-Working Operators Can Use Member Feedback to Build Communities
Discover how coworking operators use VoC benchmark in improving member experience, reduce churn, and building communities that drive retention. -
Blogs
Top 3 Challenges When Running a VoC Programme And How To Avoid Them
In our previous blog, we explored the building blocks of launching a CX programme and getting your Voice of the Customer (VoC) initiative off the ground. -
Blogs
AI Customer Experience: What Actually Works (and What Doesn’t) in 2026
AI excels at high-volume work, struggles with empathy. The honest playbook for CX teams who want results without the hype. -
Blogs
How to Improve Customer Experience in a Restaurant: 7 Proven CX Strategies
Improving restaurant customer experience comes down to more than food quality: service warmth, speed, complaint recovery, and acting on feedback are what separate the restaurants guests return to. -
Blogs
How Social Listening Can Improve Customer Experience: A Practical Guide
Social listening captures the feedback customers share online rather than sending to you directly. Here is how to turn it into a CX improvement engine. -
Blogs
How Sentiment Analysis Can Improve Customer Experience: A Practical Guide
Sentiment analysis turns thousands of customer verbatims into clear signals: surfacing what's working, what's breaking, and what needs fixing before it shows up in your scores. -
Blogs
How to Conduct a Customer Experience Audit: A Step-by-Step Guide for 2026
A step-by-step playbook for running a customer experience audit, what to assess, how to score it, what tools to use, and how to turn findings into action. -
Blogs
What Is Customer Effort Score (CES)? The Complete 2026 Guide
Customer Effort Score (CES) predicts loyalty better than NPS or CSAT in service moments. Here’s the formula, the question, the benchmarks, and how to use it. -
Blogs
8 Customer Satisfaction Metrics Every CX Team Should Track (And Actually Act On)
You have a score. But do you have a system? Here are the 8 customer satisfaction metrics that separate CX leaders from everyone else.
