Article Category
Complaints Experience
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Blog
Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure
By Aryne Monton • January 14, 2026Unresolved issues are the core reason CX fails and customers churn. The brands that win will be the ones that deliver resolution consistently, and empower their frontline to close every... -
Blog
Eliminating “Bad Profits” to Unlock Loyalty-Driven Customer Experience (CX) Growth
By Aryne Monton • November 13, 2025Are your fees driving customers away? Discover how identifying and eliminating "bad profits" transforms customer resentment into long-term loyalty and increased customer lifetime value. -
Blog
How Reducing Friction in Customer Service Boosts Loyalty and Lowers Costs
By Alvier Marqueses • November 5, 2025High-effort service kills customer retention. Discover the simple three-step strategy to identify and remove friction points, leading to 20-30% higher loyalty and lower CX costs. -
Blog
What Is a CX Risk Radar?
By Alvier Marqueses • October 23, 2025What is a CX Risk Radar? Discover the three pillars—Data Collection, Risk Assessment, and Action—that allow your business to fix CX issues before they ever escalate. -
Blog
The Definitive Guide to Online Reputation Management
By Alvier Marqueses • October 21, 2025Don't let negative reviews define you. Take control of your digital narrative with this guide on monitoring your footprint, handling customer feedback, and preparing for any online crisis. -
Blog
How to Rebuild Trust After a Bad Customer Experience
By Alvier Marqueses • September 9, 2025A bad customer experience doesn't have to be the end. This guide shows businesses how to recover from a service mistake, rebuild customer trust, and even strengthen loyalty through effective... -
Blog
Voice of the Employee vs. Voice of the Customer: Why You Need Both to Win
By Alvier Marqueses • September 2, 2025TLDR: Two voices tell you exactly how your business is doing. One comes from your customers. The other comes from -
Blog
The Hidden Costs of Bad Customer Experience
By Alvier Marqueses • August 15, 2025Bad customer experience usually begins with something small. Like a shopper abandoning their cart after the payment page glitched. -
Blog
The Power of Closing the Feedback Loop in Voice of Customer
By Aryne Monton • July 26, 2024Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses -
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
By Alvier Marqueses • May 13, 2024Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage - from pre-shop research to post-purchase engagement. Learn how to delight customers & win...
