Article Category
Complaints Experience
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Blog
Eliminating “Bad Profits” to Unlock Loyalty-Driven Customer Experience (CX) Growth
By Aryne Monton • November 13, 2025Are your fees driving customers away? Discover how identifying and eliminating "bad profits" transforms customer resentment into long-term loyalty and increased customer lifetime value. -
Blog
How Reducing Friction in Customer Service Boosts Loyalty and Lowers Costs
By Alvier Marqueses • November 5, 2025High-effort service kills customer retention. Discover the simple three-step strategy to identify and remove friction points, leading to 20-30% higher loyalty and lower CX costs. -
Blog
What Is a CX Risk Radar?
By Alvier Marqueses • October 23, 2025What is a CX Risk Radar? Discover the three pillars—Data Collection, Risk Assessment, and Action—that allow your business to fix CX issues before they ever escalate. -
Blog
The Definitive Guide to Online Reputation Management
By Alvier Marqueses • October 21, 2025Don't let negative reviews define you. Take control of your digital narrative with this guide on monitoring your footprint, handling customer feedback, and preparing for any online crisis. -
Blog
How to Rebuild Trust After a Bad Customer Experience
By Alvier Marqueses • September 9, 2025A bad customer experience doesn't have to be the end. This guide shows businesses how to recover from a service mistake, rebuild customer trust, and even strengthen loyalty through effective... -
Blog
Voice of the Employee vs. Voice of the Customer: Why You Need Both to Win
By Alvier Marqueses • September 2, 2025TLDR: Two voices tell you exactly how your business is doing. One comes from your customers. The other comes from -
Blog
The Hidden Costs of Bad Customer Experience
By Alvier Marqueses • August 15, 2025Bad customer experience usually begins with something small. Like a shopper abandoning their cart after the payment page glitched. -
Blog
The Power of Closing the Feedback Loop in Voice of Customer
By Aryne Monton • July 26, 2024Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses -
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
By Alvier Marqueses • May 13, 2024Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage - from pre-shop research to post-purchase engagement. Learn how to delight customers & win... -
Blog
Customer Feedback: A Comprehensive Guide
By Alvier Marqueses • March 15, 2024Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to collect it, analyze it, and use...
