Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 217 results
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Blog
Why Childcare Providers Need a Fresh Approach to Customer Experience
By Federico Sasse • February 9, 2026Modernize your childcare operations by shifting from passive feedback to proactive CX management. Explore how leading providers use real-time data and benchmarking to create consistent, high-quality experiences across every location. -
Blog
AI Customer Experience: What Actually Works (and What Doesn’t) in 2026
By Alvier Marqueses • February 6, 2026Cut through AI-washing in customer experience. Get honest assessment of AI capabilities (77% find chatbots frustrating), realistic implementation timelines (6-12 months), and proven hybrid approaches that actually work. -
Blog
How to Transform Real Estate Customer Experiences From Good to Great
By Aryne Monton • February 5, 2026Discover how real estate leaders are transforming customer experience into a measurable driver of occupancy and long-term asset value by adopting proactive CXM strategies. -
Blog
What Executives Can Learn from the UK’s CX Champions
By Alvier Marqueses • February 4, 2026Discover why the UK is a global leader in customer experience by treating CX as a disciplined operating system rather than a temporary program. -
Blog
How to Build a VoC Program: From Feedback to Action
By Aryne Monton • February 3, 2026Stop collecting feedback that leads nowhere and start building a VoC program that drives action. Learn the 6-step framework to connect customer signals to business outcomes, fix root causes, and… -
Blog
AI + Human in Retail CX: The Balance That Wins 2026
By Alvier Marqueses • February 2, 2026Learn how to strategically use AI for task automation while preserving human-led support for high-stakes, emotional customer interactions. -
Blog
5 Essential CX Shifts Every Leader Must Know (2026 Edition)
By Aryne Monton • January 31, 2026Stop reporting on CX and start running it. Discover the 5 essential shifts for 2026 that move customer experience from static dashboards to operational business systems that drive real growth. -
Blog
Customer Obsession: The Most Profitable Strategy
By Alvier Marqueses • January 30, 2026Stop treating customer obsession as a slogan and start using it as a growth engine. Learn how to turn feedback into revenue by removing friction and prioritizing operational excellence. -
Blog
30-60-90-Day NPS Strategic Plan for Launching and Scaling NPS Programs
By Aryne Monton • January 27, 2026Learn how to build an effective NPS strategic plan using our 30-60-90 day roadmap. Launch surveys, set up feedback loops, and improve customer loyalty fast.
