Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 221 results
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Blog
Sentiment Analysis: Guide To Unlocking Customer Insights
By Alvier Marqueses • February 17, 2026Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making. -
Blog
- Complaints Experience
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- Customer Experience
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- Feedback Management
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- Real Estate
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- Voice of the Customer
Pain Points of Commercial Real Estate: Biggest Problems and How to Improve Tenant Retention
By Aryne Monton • February 16, 2026Discover how to solve the biggest challenges in commercial real estate by bridging the gap between tenant experience and portfolio management to increase retention and value. -
Blog
Pain Points of Childcare Providers and How to Improve Parent Experience
By Aryne Monton • February 12, 2026What defines a high-quality childcare experience? Explore common operational challenges, strategies to reduce staff turnover, and the “green flags” parents value most when choosing a provider for their child’s early… -
Blog
How to Build a Customer-Centric Culture in 5 Practical Steps
By Alvier Marqueses • February 11, 2026Most companies claim to be customer-centric, but few can prove it in daily decisions. Learn the 5 practical mechanisms from leadership alignment to unavoidable VoC data that turn vague mission… -
Blog
How to Prove the ROI on CX to Your Board
By Aryne Monton • February 10, 2026Learn how to prove the ROI of Customer Experience by translating sentiment data into the financial language of revenue, churn, and risk mitigation to secure board-level investment. -
Blog
Why Childcare Providers Need a Fresh Approach to Customer Experience
By Federico Sasse • February 9, 2026Modernize your childcare operations by shifting from passive feedback to proactive CX management. Explore how leading providers use real-time data and benchmarking to create consistent, high-quality experiences across every location. -
Blog
AI Customer Experience: What Actually Works (and What Doesn’t) in 2026
By Alvier Marqueses • February 6, 2026Cut through AI-washing in customer experience. Get honest assessment of AI capabilities (77% find chatbots frustrating), realistic implementation timelines (6-12 months), and proven hybrid approaches that actually work. -
Blog
How to Transform Real Estate Customer Experiences From Good to Great
By Aryne Monton • February 5, 2026Discover how real estate leaders are transforming customer experience into a measurable driver of occupancy and long-term asset value by adopting proactive CXM strategies. -
Blog
What Executives Can Learn from the UK’s CX Champions
By Alvier Marqueses • February 4, 2026Discover why the UK is a global leader in customer experience by treating CX as a disciplined operating system rather than a temporary program.
