Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 232 results
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Blog
The Real Impact of AI on Customer Experience (CX) in 2026
By Alvier Marqueses • March 24, 2026Enhance your AI customer experience strategy with smarter automation and seamless human‑AI collaboration to drive customer satisfaction. -
Blog
Tenant Experience in Real Estate: How to Win on Retention, Not Just Location
By Alvier Marqueses • March 20, 2026UK tenant NPS is negative across all segments. Discover what drives tenant satisfaction, churn, and renewal backed by 2025 research data; and how leading build-to-rent operators are using it to… -
Blog
Customer Experience in Banking and Financial Services: How to Manage and Improve CX Delivery
By Alvier Marqueses • March 18, 2026Customer experience in banking is no longer just a differentiator — it’s a retention imperative. Here’s what financial services organisations need to fix, build, and measure to stay ahead. -
Blog
8 Proven Ways A Great Customer Experience Impacts Business Growth
By Alvier Marqueses • March 16, 2026Discover how a great customer experience impacts business growth by enhancing loyalty, increasing lifetime value, and fostering referrals. -
Blog
The Evolution of Customer Experience: CX History From Transactional to Transformational
By Alvier Marqueses • March 13, 2026Customer experience (CX) refers to the totality of interactions and perceptions a customer has with a company throughout their journey, from the first point of contact to post-purchase services. -
Blog
Customer Experience in Healthcare: What It Is and How to Improve It
By Aryne Monton • March 12, 2026Everything healthcare CX leaders need to know about measuring, improving, and acting on patient experience. -
Blog
The Definitive Guide to Choosing the Right CXM Software
By Alvier Marqueses • March 9, 2026Choosing the right CXM software requires strategy. Follow this definitive guide to define CX goals, vet integration needs, and select a vendor for a long-term strategic partnership. -
Blog
Customer Experience Data Integration: Connecting Feedback to Action
By Alvier Marqueses • March 6, 2026Unify customer experience data across every touchpoint to eliminate silos, accelerate response, and turn real-time feedback into automated actions. -
Blog
4 Components of a Successful Customer Experience Strategy in Business
By Aryne Monton • March 4, 2026Learn how the 4 core components of customer experience strategy: People, Process, Product, and Perception can increase retention by 5% and significantly boost business profits.
