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A 4-Step Approach to Turn Customer Data into Insights
By Luna Wen • December 3, 2021Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain -
6 Helpful Solutions to Common Voice of the Customer Mistakes
By Pallavi Jankiraman • September 21, 2021Voice of the Customer (VoC) programs are fast becoming a staple for customer experience professionals seeking data to back strategic -
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Overcome Survey Fatigue: The Best Tips in 2021
By Awais Jan • August 18, 2021Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue -
Employee Experience in a Storm – Managing Your Most Valuable Assets during M&A
By Nate Barham • July 14, 2021Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by -
The Ultimate Customer Experience: How to win at CX like Apple & LEGO
By Justin Reiss • June 10, 2021It is no surprise that the ultimate customer experience (CX) is a vital aspect of business success in today’s competitive -
Employee Experience in the New normal
By Bevan Klumpp • March 22, 2021The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to -
Different Types Of NPS – Why And When To Use Them
By Pallavi Jankiraman • January 27, 2021All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to -
It’s time to change the CX conversation
By Ali Thompson • November 10, 2020Ask yourself; · Would you fill in a five-minute survey with 20 questions for buying a burger? · Would it -
Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes
By Nate Barham • June 23, 2020The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data -
5 Lessons I have learnt from working in a Start-up
By Luna Wen • May 28, 2020While many graduates are aiming to get into large organisation Graduate Programs, I happen to have started my career from
