Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 198 results
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Blog
What is Customer Centricity?
By Aryne Monton • November 21, 2025TLDR: When was the last time you stopped designing what you thought was the problem, and asked customers what they -
Blog
10 Obvious Signs You’re Ready for a CX Management Platform
By Alvier Marqueses • November 18, 2025Ready to take your CX to the next level? This article outlines ten clear warning signs that your current tools are holding you back and that a CX-management platform can… -
Blog
Eliminating “Bad Profits” to Unlock Loyalty-Driven Customer Experience (CX) Growth
By Aryne Monton • November 13, 2025Are your fees driving customers away? Discover how identifying and eliminating “bad profits” transforms customer resentment into long-term loyalty and increased customer lifetime value. -
Blog
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AI in Customer Service: Why the Future is Human + AI, Not One or the Other
By Federico Sasse • November 11, 2025Data shows only 11% of issues are fully resolved by AI alone. Learn what customers really want from AI in customer service and how to build a winning, trust-based human… -
Blog
Why Culture Is the Foundation of Customer-Centric Transformation
By Alvier Marqueses • November 7, 2025Your CX transformation fails without the right culture. Discover the roadmap to measure culture readiness and connect employee engagement to real financial growth and customer loyalty. -
Blog
How Reducing Friction in Customer Service Boosts Loyalty and Lowers Costs
By Alvier Marqueses • November 5, 2025High-effort service kills customer retention. Discover the simple three-step strategy to identify and remove friction points, leading to 20-30% higher loyalty and lower CX costs. -
Blog
Deal Breakers Driving Customer Churn
By Federico Sasse • October 30, 2025What makes customers leave? Discover the top 4 deal breakers driving customer churn, led by unresolved issues and poor staff competence. Learn how to fix your biggest service failures. -
Blog
4 Critical Signs You Need a New CXM Platform Solution
By Alvier Marqueses • October 28, 2025Is your old CX platform holding you back? Learn the 4 critical signs—data silos, stagnant metrics, late insights, and poor integration—that prove it’s time to upgrade your customer experience management… -
Blog
What Is a CX Risk Radar?
By Alvier Marqueses • October 23, 2025What is a CX Risk Radar? Discover the three pillars—Data Collection, Risk Assessment, and Action—that allow your business to fix CX issues before they ever escalate.
